{ "batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "articles": [ { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_belay_va_definition", "category": "Getting Started", "title": "BELAY: What a virtual assistant is", "summary": "BELAY defines a virtual assistant as a remote professional who supports day-to-day business operations such as scheduling, communication, project coordination, and administrative workflows.", "body": "BELAY defines a virtual assistant as a remote professional who supports day-to-day business operations such as scheduling, communication, project coordination, and administrative workflows.\n\nWhat BELAY actually says:\n\n“A virtual assistant is a remote professional who supports day-to-day business operations such as scheduling, communication, project coordination, and administrative workflows.”\n\nNote: Definition from the FAQ section of the BELAY virtual assistant services page.", "source_type": "official", "source_link": "https://belaysolutions.com/services/assistant/virtual", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "BELAY", "evidence_quote": "A virtual assistant is a remote professional who supports day-to-day business operations such as scheduling, communication, project coordination, and administrative workflows.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "BELAY", "topic": "What a virtual assistant is", "applies_to_country": "Us", "applies_to_scope": "US-based service", "tags": { "lane": "any", "stage": "choosing", "region": [ "us" ], "platform": "belay", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_belay_vetting_standard", "category": "Getting Started", "title": "BELAY: Vetting standard for assistants", "summary": "BELAY states that it only accepts the top 3% of U.S.-based applicants as virtual assistants.", "body": "BELAY states that it only accepts the top 3% of U.S.-based applicants as virtual assistants.\n\nWhat BELAY actually says:\n\n“We only accept the top 3% of U.S.-based applicants.”\n\nNote: From the BELAY vs. Other Platforms comparison table on the homepage.", "source_type": "official", "source_link": "https://belaysolutions.com", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "BELAY", "evidence_quote": "We only accept the top 3% of U.S.-based applicants.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "BELAY", "topic": "Vetting standard for assistants", "applies_to_country": "Us", "applies_to_scope": "US-based service", "tags": { "lane": "any", "stage": "choosing", "region": [ "us" ], "platform": "belay", "topic": [ "access.signup" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_belay_dispute_resolution", "category": "Getting Started", "title": "BELAY: Dispute resolution process", "summary": "BELAY's terms of use require that any dispute arising out of the website contents be resolved by arbitration in the City of Cumming, State of Georgia, under the American Arbitration Association commercial arbitration rules.", "body": "BELAY's terms of use require that any dispute arising out of the website contents be resolved by arbitration in the City of Cumming, State of Georgia, under the American Arbitration Association commercial arbitration rules.\n\nWhat BELAY actually says:\n\n“Any dispute arising out of the contents of this website shall be resolved by arbitration in the City of Cumming, State of Georgia, pursuant to the commercial arbitration rules then in effect of the American Arbitration Association”\n\nNote: Section 8 (Dispute Resolution) of the BELAY Terms of Use, effective December 21, 2016.", "source_type": "official", "source_link": "https://belaysolutions.com/terms-conditions", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "BELAY", "evidence_quote": "Any dispute arising out of the contents of this website shall be resolved by arbitration in the City of Cumming, State of Georgia, pursuant to the commercial arbitration rules then in effect of the American Arbitration Association", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "BELAY", "topic": "Dispute resolution process", "applies_to_country": "Us", "applies_to_scope": "US-based service, Georgia law", "tags": { "lane": "any", "stage": "trouble", "region": [ "us-ga" ], "platform": "belay", "topic": [ "safety.legal" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_belay_governing_law", "category": "Getting Started", "title": "[Unverified - being checked] BELAY: Governing law", "summary": "[Unverified - being checked] BELAY's terms of use are governed by the laws of the state of Georgia, and disputes are brought exclusively in the courts of Forsyth County, Georgia.", "body": "BELAY's terms of use are governed by the laws of the state of Georgia, and disputes are brought exclusively in the courts of Forsyth County, Georgia.\n\nWhat BELAY actually says:\n\n“The Terms of Use and Agreement are governed and interpreted under the laws of the state of Georgia, without giving effect to any choice of law rules. BELAY, Inc. makes no representation that the website or other services comply with laws of other jurisdictions, except the laws of the State of Georgia. Accordingly, any User who chooses to access our website agrees to do so subject to the internal laws of the State of Georgia. Any enforcement of any provision of these Terms of Use shall be brought exclusively in the courts of Forsyth County, Georgia.”\n\nNote: Section 7 of the BELAY Terms of Use.", "source_type": "official", "source_link": "https://belaysolutions.com/terms-conditions", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "BELAY", "evidence_quote": "The Terms of Use and Agreement are governed and interpreted under the laws of the state of Georgia, without giving effect to any choice of law rules. BELAY, Inc. makes no representation that the website or other services comply with laws of other jurisdictions, except the laws of the State of Georgia. Accordingly, any User who chooses to access our website agrees to do so subject to the internal laws of the State of Georgia. Any enforcement of any provision of these Terms of Use shall be brought exclusively in the courts of Forsyth County, Georgia.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "BELAY", "topic": "Governing law", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "any", "region": [ "us-ga" ], "platform": "belay", "topic": [ "safety.legal" ], "explicitness": "none_on_camera" }, "verification": { "status": "unverified", "label": "Unverified - being checked", "reasons": [ "thin_body", "deferred_state_corroborated_needs_human:us-ga" ], "checked_utc": "20261024-231418Z" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_belay_pricing_model", "category": "Getting Started", "title": "BELAY: Pricing structure", "summary": "BELAY provides virtual assistant support through a flat monthly pricing structure.", "body": "BELAY provides virtual assistant support through a flat monthly pricing structure.\n\nWhat BELAY actually says:\n\n“BELAY provides flexible, fractional support through a flat monthly pricing structure.”\n\nNote: From the FAQ section of the BELAY virtual assistant services page. No specific dollar amounts published on this page.", "source_type": "official", "source_link": "https://belaysolutions.com/services/assistant/virtual", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "BELAY", "evidence_quote": "BELAY provides flexible, fractional support through a flat monthly pricing structure.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "BELAY", "topic": "Pricing structure", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "belay", "topic": [ "money.fees" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_belay_rightfit_guarantee", "category": "Getting Started", "title": "BELAY: Rematch guarantee", "summary": "BELAY's Right-Fit Guarantee allows clients to be rematched with another virtual assistant at no additional cost if the original match is not aligned.", "body": "BELAY's Right-Fit Guarantee allows clients to be rematched with another virtual assistant at no additional cost if the original match is not aligned.\n\nWhat BELAY actually says:\n\n“BELAY's Right-Fit Guarantee allows clients to be rematched with another Virtual Assistant at no additional cost if the original match is not aligned.”\n\nNote: From the FAQ section of the BELAY virtual assistant services page.", "source_type": "official", "source_link": "https://belaysolutions.com/services/assistant/virtual", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "BELAY", "evidence_quote": "BELAY's Right-Fit Guarantee allows clients to be rematched with another Virtual Assistant at no additional cost if the original match is not aligned.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "BELAY", "topic": "Rematch guarantee", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "first_month", "region": [ "us" ], "platform": "belay", "topic": [ "rules.content" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_zirtual_age_requirement", "category": "Getting Started", "title": "Zirtual: Age requirement for customers", "summary": "Zirtual's terms of service require that individual customers represent and warrant they are at least eighteen years of age.", "body": "Zirtual's terms of service require that individual customers represent and warrant they are at least eighteen years of age.\n\nWhat PSC Zirtual Holdings, LLC actually says:\n\n“If Customer is accepting this Agreement as an individual, Customer represents and warrants that Customer is at least eighteen (18) years of age.”\n\nNote: From the general terms of the Zirtual Terms of Service, last updated August 28, 2026.", "source_type": "official", "source_link": "https://www.zirtual.com/terms-of-service", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "PSC Zirtual Holdings, LLC", "evidence_quote": "If Customer is accepting this Agreement as an individual, Customer represents and warrants that Customer is at least eighteen (18) years of age.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Zirtual", "topic": "Age requirement for customers", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "zirtual", "topic": [ "access.signup" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_zirtual_vetting_process", "category": "Getting Started", "title": "Zirtual: Vetting process for service personnel", "summary": "Zirtual requires that all service personnel undergo background checks and skills assessments as part of its vetting process before being matched with a customer.", "body": "Zirtual requires that all service personnel undergo background checks and skills assessments as part of its vetting process before being matched with a customer.\n\nWhat PSC Zirtual Holdings, LLC actually says:\n\n“All Service Personnel undergo background checks and skills assessments as part of Company's vetting process prior to being matched with a Customer.”\n\nNote: Section 3.2 of the Zirtual Terms of Service.", "source_type": "official", "source_link": "https://www.zirtual.com/terms-of-service", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "PSC Zirtual Holdings, LLC", "evidence_quote": "All Service Personnel undergo background checks and skills assessments as part of Company's vetting process prior to being matched with a Customer.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Zirtual", "topic": "Vetting process for service personnel", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "zirtual", "topic": [ "access.signup" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_zirtual_worker_classification", "category": "Getting Started", "title": "Zirtual: Worker classification for virtual assistants", "summary": "Zirtual's virtual assistant and paralegal service personnel are independent contractors to the company, not employees, and may serve multiple clients simultaneously.", "body": "Zirtual's virtual assistant and paralegal service personnel are independent contractors to the company, not employees, and may serve multiple clients simultaneously.\n\nWhat PSC Zirtual Holdings, LLC actually says:\n\n“Service Personnel engaged in the Virtual Assistant and Paralegal service lines are independent contractors to Company and part of Company's confidential contractor network, not employees of Company or of Customer”\n\nNote: Section 11.2(b) of the Zirtual Terms of Service. Virtual Receptionist personnel are employees per Section 11.4.", "source_type": "official", "source_link": "https://www.zirtual.com/terms-of-service", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "PSC Zirtual Holdings, LLC", "evidence_quote": "Service Personnel engaged in the Virtual Assistant and Paralegal service lines are independent contractors to Company and part of Company's confidential contractor network, not employees of Company or of Customer", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Zirtual", "topic": "Worker classification for virtual assistants", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "any", "region": [ "us" ], "platform": "zirtual", "topic": [ "safety.legal" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_zirtual_pricing_entrepreneur", "category": "Getting Started", "title": "Zirtual: Pricing - Entrepreneur plan", "summary": "Zirtual's Entrepreneur plan costs $599 per month and includes 12 hours of task work per month for 1 user.", "body": "Zirtual's Entrepreneur plan costs $599 per month and includes 12 hours of task work per month for 1 user.\n\nWhat PSC Zirtual Holdings, LLC actually says:\n\n“Entrepreneur\nSmall task work to keep on top of a few things.\n\n$599/mo\n\n12 Hours of Task Work Per Month\n1 User Included”\n\nNote: From the Zirtual Plans & Pricing page. Fees quoted and payable in US dollars per Section 8.1 of the Terms.", "source_type": "official", "source_link": "https://www.zirtual.com/plans-pricing/", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "PSC Zirtual Holdings, LLC", "evidence_quote": "Entrepreneur\nSmall task work to keep on top of a few things.\n\n$599/mo\n\n12 Hours of Task Work Per Month\n1 User Included", "volatility": "medium", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Zirtual", "topic": "Pricing - Entrepreneur plan", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "choosing", "region": [ "us" ], "platform": "zirtual", "topic": [ "money.fees", "money.pricing" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_zirtual_pricing_grow", "category": "Getting Started", "title": "Zirtual: Pricing - Grow plan", "summary": "Zirtual's Grow plan costs $899 per month and includes 20 hours of task work per month for 2 users.", "body": "Zirtual's Grow plan costs $899 per month and includes 20 hours of task work per month for 2 users.\n\nWhat PSC Zirtual Holdings, LLC actually says:\n\n“Grow\nProject work that goes beyond inbox & scheduling.\n\n$899/mo\n\n20 Hours of Task Work Per Month\n2 Users Included”\n\nNote: From the Zirtual Plans & Pricing page.", "source_type": "official", "source_link": "https://www.zirtual.com/plans-pricing/", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "PSC Zirtual Holdings, LLC", "evidence_quote": "Grow\nProject work that goes beyond inbox & scheduling.\n\n$899/mo\n\n20 Hours of Task Work Per Month\n2 Users Included", "volatility": "medium", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Zirtual", "topic": "Pricing - Grow plan", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "choosing", "region": [ "us" ], "platform": "zirtual", "topic": [ "money.fees", "money.pricing" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_zirtual_hour_rollover", "category": "Getting Started", "title": "Zirtual: Hour rollover policy", "summary": "Zirtual's unused hours do not carry over to the next billing cycle unless the plan expressly states otherwise.", "body": "Zirtual's unused hours do not carry over to the next billing cycle unless the plan expressly states otherwise.\n\nWhat PSC Zirtual Holdings, LLC actually says:\n\n“Unless the Plan expressly states otherwise, unused hours do not carry over to the next billing cycle.”\n\nNote: Section 8.4 of the Zirtual Terms of Service.", "source_type": "official", "source_link": "https://www.zirtual.com/terms-of-service", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "PSC Zirtual Holdings, LLC", "evidence_quote": "Unless the Plan expressly states otherwise, unused hours do not carry over to the next billing cycle.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Zirtual", "topic": "Hour rollover policy", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zirtual", "topic": [ "money.pricing" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_zirtual_billing_dispute", "category": "Getting Started", "title": "Zirtual: Billing dispute process", "summary": "Zirtual requires that any dispute regarding a charge or invoice be raised in writing within fifteen days following the end of the applicable billing cycle, after which the charge is deemed accepted.", "body": "Zirtual requires that any dispute regarding a charge or invoice be raised in writing within fifteen days following the end of the applicable billing cycle, after which the charge is deemed accepted.\n\nWhat PSC Zirtual Holdings, LLC actually says:\n\n“Any dispute regarding a charge or invoice must be raised in writing to Company within fifteen (15) days following the end of the applicable billing cycle. Once this period has expired, Customer shall be deemed to have waived its right to dispute the charge, and the charge will be deemed accepted in full.”\n\nNote: Section 8.8 of the Zirtual Terms of Service.", "source_type": "official", "source_link": "https://www.zirtual.com/terms-of-service", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "PSC Zirtual Holdings, LLC", "evidence_quote": "Any dispute regarding a charge or invoice must be raised in writing to Company within fifteen (15) days following the end of the applicable billing cycle. Once this period has expired, Customer shall be deemed to have waived its right to dispute the charge, and the charge will be deemed accepted in full.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Zirtual", "topic": "Billing dispute process", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "trouble", "region": [ "us" ], "platform": "zirtual", "topic": [ "money.fees", "safety.legal" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_zirtual_refund_policy", "category": "Getting Started", "title": "Zirtual: Refund policy", "summary": "Zirtual's fees are non-refundable, and payment obligations are non-cancelable and non-pro-ratable for partial months.", "body": "Zirtual's fees are non-refundable, and payment obligations are non-cancelable and non-pro-ratable for partial months.\n\nWhat PSC Zirtual Holdings, LLC actually says:\n\n“payment obligations are non-cancelable and non-pro-ratable for partial months; and (iii) Fees paid are non-refundable.”\n\nNote: Section 8.1 of the Zirtual Terms of Service.", "source_type": "official", "source_link": "https://www.zirtual.com/terms-of-service", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "PSC Zirtual Holdings, LLC", "evidence_quote": "payment obligations are non-cancelable and non-pro-ratable for partial months; and (iii) Fees paid are non-refundable.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Zirtual", "topic": "Refund policy", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zirtual", "topic": [ "money.fees" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_timeetc_service_definition", "category": "Getting Started", "title": "Time Etc: What the service is", "summary": "Time Etc is a service for businesses to delegate administration, organizing, marketing and other services, provided on a business-to-business basis.", "body": "Time Etc is a service for businesses to delegate administration, organizing, marketing and other services, provided on a business-to-business basis.\n\nWhat Time Etc USA Limited actually says:\n\n“Time Etc is a service for businesses to delegate administration, organizing, marketing and other services. By registering for the Time Etc service, you confirm that the Time Etc services you will request will be for purposes of your trade, business or profession.”\n\nNote: Section 1.1 and 1.5 of the Time Etc Terms and Conditions. The service is not intended for private consumers.", "source_type": "official", "source_link": "https://www.timeetc.com/terms-and-conditions", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Time Etc USA Limited", "evidence_quote": "Time Etc is a service for businesses to delegate administration, organizing, marketing and other services. By registering for the Time Etc service, you confirm that the Time Etc services you will request will be for purposes of your trade, business or profession.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Time Etc", "topic": "What the service is", "applies_to_country": "Us", "applies_to_scope": "UK-based company serving US and international clients", "tags": { "lane": "any", "stage": "choosing", "region": [ "us", "uk" ], "platform": "timeetc", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_timeetc_worker_classification", "category": "Getting Started", "title": "Time Etc: Worker classification for freelancers", "summary": "Time Etc's freelancers who provide services are independent contractors working under a contract of engagement with Time Etc, contracted to Time Etc rather than to the client.", "body": "Time Etc's freelancers who provide services are independent contractors working under a contract of engagement with Time Etc, contracted to Time Etc rather than to the client.\n\nWhat Time Etc USA Limited actually says:\n\n“the people that we use to provide Services to you are independent contractors working under a contract of engagement with us. They are contracted to us, not to you, and issues of concern about services provided to you should be raised directly with us.”\n\nNote: Section 1.5(d) of the Time Etc Terms and Conditions.", "source_type": "official", "source_link": "https://www.timeetc.com/terms-and-conditions", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Time Etc USA Limited", "evidence_quote": "the people that we use to provide Services to you are independent contractors working under a contract of engagement with us. They are contracted to us, not to you, and issues of concern about services provided to you should be raised directly with us.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Time Etc", "topic": "Worker classification for freelancers", "applies_to_country": "Us", "applies_to_scope": "UK-based company", "tags": { "lane": "any", "stage": "any", "region": [ "uk", "us" ], "platform": "timeetc", "topic": [ "safety.legal" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_timeetc_governing_law", "category": "Getting Started", "title": "Time Etc: Governing law", "summary": "Time Etc's terms and conditions are governed by the law of England and Wales, with exclusive jurisdiction in the courts of England and Wales.", "body": "Time Etc's terms and conditions are governed by the law of England and Wales, with exclusive jurisdiction in the courts of England and Wales.\n\nWhat Time Etc USA Limited actually says:\n\n“Time Etc is based in the UK. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising between them.”\n\nNote: Section 1.7 of the Time Etc Terms and Conditions.", "source_type": "official", "source_link": "https://www.timeetc.com/terms-and-conditions", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Time Etc USA Limited", "evidence_quote": "Time Etc is based in the UK. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising between them.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Time Etc", "topic": "Governing law", "applies_to_country": "Us", "applies_to_scope": "UK-based company serving US clients", "tags": { "lane": "any", "stage": "any", "region": [ "uk", "us" ], "platform": "timeetc", "topic": [ "safety.legal" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_timeetc_pricing_10h", "category": "Getting Started", "title": "Time Etc: Pricing - 10-hour plan", "summary": "Time Etc's ten-hour plan costs $390 per month, which is $39 per hour.", "body": "Time Etc's ten-hour plan costs $390 per month, which is $39 per hour.\n\nWhat Time Etc USA Limited actually says:\n\n“Ten hours\n$390 /month\nThat's $39 per hour”\n\nNote: From the Time Etc Plans and Pricing page. All plans include a dedicated U.S. assistant.", "source_type": "official", "source_link": "https://www.timeetc.com/plans-and-pricing", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Time Etc USA Limited", "evidence_quote": "Ten hours\n$390 /month\nThat's $39 per hour", "volatility": "medium", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Time Etc", "topic": "Pricing - 10-hour plan", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "choosing", "region": [ "us" ], "platform": "timeetc", "topic": [ "money.fees", "money.pricing" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_timeetc_pricing_20h", "category": "Getting Started", "title": "Time Etc: Pricing - 20-hour plan", "summary": "Time Etc's twenty-hour plan costs $760 per month, which is $38 per hour, and includes unused hours rollover.", "body": "Time Etc's twenty-hour plan costs $760 per month, which is $38 per hour, and includes unused hours rollover.\n\nWhat Time Etc USA Limited actually says:\n\n“Twenty hours\n$760 /month\nThat's $38 per hour\nDedicated U.S. assistant\nExpertly matched to you\nAdd extra assistants (free)\nShare with your team (free)\nComplete satisfaction guarantee\nUnused hours rollover\nSwitch plans or cancel any time”\n\nNote: From the Time Etc Plans and Pricing page.", "source_type": "official", "source_link": "https://www.timeetc.com/plans-and-pricing", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Time Etc USA Limited", "evidence_quote": "Twenty hours\n$760 /month\nThat's $38 per hour\nDedicated U.S. assistant\nExpertly matched to you\nAdd extra assistants (free)\nShare with your team (free)\nComplete satisfaction guarantee\nUnused hours rollover\nSwitch plans or cancel any time", "volatility": "medium", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Time Etc", "topic": "Pricing - 20-hour plan", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "choosing", "region": [ "us" ], "platform": "timeetc", "topic": [ "money.fees", "money.pricing" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_timeetc_payment_method", "category": "Getting Started", "title": "Time Etc: Payment method and timing", "summary": "Time Etc requires that the client pay the total charges in advance by credit or debit card or via PayPal, without deduction or set-off, with the monthly subscription charge payable on the Billday of each month.", "body": "Time Etc requires that the client pay the total charges in advance by credit or debit card or via PayPal, without deduction or set-off, with the monthly subscription charge payable on the Billday of each month.\n\nWhat Time Etc USA Limited actually says:\n\n“The Client shall pay the total Charges to Time Etc in advance by credit or debit card or via PayPal without deduction or set-off. The Monthly Subscription Charge shall be payable on the Billday of each month.”\n\nNote: Section 9.4 of the Time Etc Terms and Conditions.", "source_type": "official", "source_link": "https://www.timeetc.com/terms-and-conditions", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Time Etc USA Limited", "evidence_quote": "The Client shall pay the total Charges to Time Etc in advance by credit or debit card or via PayPal without deduction or set-off. The Monthly Subscription Charge shall be payable on the Billday of each month.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Time Etc", "topic": "Payment method and timing", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "running", "region": [ "us", "uk" ], "platform": "timeetc", "topic": [ "money.payout" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_timeetc_vat_exclusion", "category": "Getting Started", "title": "Time Etc: Tax/VAT treatment", "summary": "Time Etc states that all charges are exclusive of VAT, which Time Etc adds to invoices at the appropriate rate.", "body": "Time Etc states that all charges are exclusive of VAT, which Time Etc adds to invoices at the appropriate rate.\n\nWhat Time Etc USA Limited actually says:\n\n“All Charges shall be exclusive of VAT, which Time Etc shall add to its invoices at the appropriate rate for Clients.”\n\nNote: Section 9.2 of the Time Etc Terms and Conditions.", "source_type": "official", "source_link": "https://www.timeetc.com/terms-and-conditions", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Time Etc USA Limited", "evidence_quote": "All Charges shall be exclusive of VAT, which Time Etc shall add to its invoices at the appropriate rate for Clients.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Time Etc", "topic": "Tax/VAT treatment", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "running", "region": [ "uk" ], "platform": "timeetc", "topic": [ "money.tax" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_timeetc_satisfaction_policy", "category": "Getting Started", "title": "Time Etc: Satisfaction / dispute resolution", "summary": "If a client can demonstrate that a particular requirement of a Brief has not been met and time was charged, Time Etc will either arrange for the work to be completed satisfactorily at no further charge or arrange for a credit of the time charged.", "body": "If a client can demonstrate that a particular requirement of a Brief has not been met and time was charged, Time Etc will either arrange for the work to be completed satisfactorily at no further charge or arrange for a credit of the time charged.\n\nWhat Time Etc USA Limited actually says:\n\n“If Client can demonstrate that a particular requirement of a Brief accepted by Time Etc has not been met, but that Hourly Charges have been made (or Client's allocation of time purchased by the Monthly Subscription Charge has been decremented) in respect of the requirement, Time Etc shall either (at its option) arrange for the Work to be completed satisfactorily at no further charge or arrange for a credit of the time charged in respect of such unmet requirement.”\n\nNote: Section 8.1 of the Time Etc Terms and Conditions. Refunds are at the sole discretion of Time Etc per Section 8.2.", "source_type": "official", "source_link": "https://www.timeetc.com/terms-and-conditions", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Time Etc USA Limited", "evidence_quote": "If Client can demonstrate that a particular requirement of a Brief accepted by Time Etc has not been met, but that Hourly Charges have been made (or Client's allocation of time purchased by the Monthly Subscription Charge has been decremented) in respect of the requirement, Time Etc shall either (at its option) arrange for the Work to be completed satisfactorily at no further charge or arrange for a credit of the time charged in respect of such unmet requirement.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Time Etc", "topic": "Satisfaction / dispute resolution", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "trouble", "region": [ "us", "uk" ], "platform": "timeetc", "topic": [ "rules.enforcement" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_task_definition", "category": "Getting Started", "title": "Fancy Hands: Definition of a standard task", "summary": "Fancy Hands defines standard requests as up to 20 minutes of work.", "body": "Fancy Hands defines standard requests as up to 20 minutes of work.\n\nWhat Fancy Hands, Inc. actually says:\n\n“Standard requests are up to 20 minutes of work”\n\nNote: From the Fancy Hands homepage pricing section.", "source_type": "official", "source_link": "https://www.fancyhands.com", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "Standard requests are up to 20 minutes of work", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Definition of a standard task", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "any", "region": [ "us" ], "platform": "fancyhands", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_pricing_small", "category": "Getting Started", "title": "Fancy Hands: Pricing - Small plan", "summary": "Fancy Hands' Small plan costs $35 per month and includes 3 requests per month.", "body": "Fancy Hands' Small plan costs $35 per month and includes 3 requests per month.\n\nWhat Fancy Hands, Inc. actually says:\n\n“Small\n3\nRequests a month\n$35/month”\n\nNote: From the Fancy Hands homepage. Plans auto-renew every 30 days per Terms of Use.", "source_type": "official", "source_link": "https://www.fancyhands.com", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "Small\n3\nRequests a month\n$35/month", "volatility": "medium", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Pricing - Small plan", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "choosing", "region": [ "us" ], "platform": "fancyhands", "topic": [ "money.fees", "money.pricing" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_pricing_medium", "category": "Getting Started", "title": "Fancy Hands: Pricing - Medium plan", "summary": "Fancy Hands' Medium plan costs $55 per month and includes 5 requests per month.", "body": "Fancy Hands' Medium plan costs $55 per month and includes 5 requests per month.\n\nWhat Fancy Hands, Inc. actually says:\n\n“Medium\nRecommended!\n5\nRequests a month\n$55/month”\n\nNote: From the Fancy Hands homepage.", "source_type": "official", "source_link": "https://www.fancyhands.com", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "Medium\nRecommended!\n5\nRequests a month\n$55/month", "volatility": "medium", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Pricing - Medium plan", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "choosing", "region": [ "us" ], "platform": "fancyhands", "topic": [ "money.fees", "money.pricing" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_pricing_large", "category": "Getting Started", "title": "Fancy Hands: Pricing - Large plan", "summary": "Fancy Hands' Large plan costs $125 per month and includes 15 requests per month.", "body": "Fancy Hands' Large plan costs $125 per month and includes 15 requests per month.\n\nWhat Fancy Hands, Inc. actually says:\n\n“Large\n15\nRequests a month\n$125/month”\n\nNote: From the Fancy Hands homepage.", "source_type": "official", "source_link": "https://www.fancyhands.com", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "Large\n15\nRequests a month\n$125/month", "volatility": "medium", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Pricing - Large plan", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "choosing", "region": [ "us" ], "platform": "fancyhands", "topic": [ "money.fees", "money.pricing" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_age_requirement", "category": "Getting Started", "title": "Fancy Hands: Age requirement", "summary": "Fancy Hands requires users to be at least 13 years of age to use the services, and some requests may not be made by users under 18 or 21.", "body": "Fancy Hands requires users to be at least 13 years of age to use the services, and some requests may not be made by users under 18 or 21.\n\nWhat Fancy Hands, Inc. actually says:\n\n“You must be at least 13 years of age to be eligible to use the Services. Any use or access to the Services by anyone under 13 is strictly prohibited and in violation of this Agreement. Some requests may not be made via the Service by users under 18 or 21 years of age.”\n\nNote: Section 1.A of the Fancy Hands Terms of Use, last modified August 4, 2015.", "source_type": "official", "source_link": "https://www.fancyhands.com/tos", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "You must be at least 13 years of age to be eligible to use the Services. Any use or access to the Services by anyone under 13 is strictly prohibited and in violation of this Agreement. Some requests may not be made via the Service by users under 18 or 21 years of age.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Age requirement", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "fancyhands", "topic": [ "access.signup" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_business_model", "category": "Getting Started", "title": "Fancy Hands: Business model - who provides services", "summary": "Fancy Hands is a communications platform where users contract directly with third-party contractor assistants; Fancy Hands does not provide the services directly.", "body": "Fancy Hands is a communications platform where users contract directly with third-party contractor assistants; Fancy Hands does not provide the services directly.\n\nWhat Fancy Hands, Inc. actually says:\n\n“Users of the Service contract for services directly with Assistants – Fancy Hands does not provide the Services directly. The Service is a communications platform for enabling connections between Users and Assistants.”\n\nNote: Section 1 of the Fancy Hands Terms of Use.", "source_type": "official", "source_link": "https://www.fancyhands.com/tos", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "Users of the Service contract for services directly with Assistants – Fancy Hands does not provide the Services directly. The Service is a communications platform for enabling connections between Users and Assistants.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Business model - who provides services", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "any", "region": [ "us" ], "platform": "fancyhands", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_no_vetting", "category": "Getting Started", "title": "Fancy Hands: Background check policy", "summary": "Fancy Hands does not provide any background checks or vetting of its assistant contractors.", "body": "Fancy Hands does not provide any background checks or vetting of its assistant contractors.\n\nWhat Fancy Hands, Inc. actually says:\n\n“Fancy Hands does not provide any background checks or vetting.”\n\nNote: Section 1 of the Fancy Hands Terms of Use. This contrasts with Zirtual and Time Etc, which do perform vetting.", "source_type": "official", "source_link": "https://www.fancyhands.com/tos", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "Fancy Hands does not provide any background checks or vetting.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Background check policy", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "fancyhands", "topic": [ "access.id" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_billing_cycle", "category": "Getting Started", "title": "Fancy Hands: Billing cycle and auto-renewal", "summary": "Fancy Hands subscriptions automatically renew at the end of each billing cycle, typically every thirty days, at which point the user is charged for the next cycle.", "body": "Fancy Hands subscriptions automatically renew at the end of each billing cycle, typically every thirty days, at which point the user is charged for the next cycle.\n\nWhat Fancy Hands, Inc. actually says:\n\n“If you purchase a subscription from Fancy Hands, this subscription will automatically renew at the end of each billing cycle, typically every thirty (30) days, at which point you will automatically be charged for the Services for the next billing cycle.”\n\nNote: Section 4.A of the Fancy Hands Terms of Use.", "source_type": "official", "source_link": "https://www.fancyhands.com/tos", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "If you purchase a subscription from Fancy Hands, this subscription will automatically renew at the end of each billing cycle, typically every thirty (30) days, at which point you will automatically be charged for the Services for the next billing cycle.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Billing cycle and auto-renewal", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "fancyhands", "topic": [ "money.fees" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_no_refund", "category": "Getting Started", "title": "Fancy Hands: Refund policy", "summary": "Fancy Hands does not provide refunds for cancellation, including refunds for unused tasks, except in its sole discretion.", "body": "Fancy Hands does not provide refunds for cancellation, including refunds for unused tasks, except in its sole discretion.\n\nWhat Fancy Hands, Inc. actually says:\n\n“You may cancel your Fancy Hands account or any requests at any time; however, you are not entitled to any refund for cancellation, including a refund of your unused tasks. Fancy Hands provides refunds for purchases only in Fancy Hands' sole discretion.”\n\nNote: Section 4.B of the Fancy Hands Terms of Use.", "source_type": "official", "source_link": "https://www.fancyhands.com/tos", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "You may cancel your Fancy Hands account or any requests at any time; however, you are not entitled to any refund for cancellation, including a refund of your unused tasks. Fancy Hands provides refunds for purchases only in Fancy Hands' sole discretion.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Refund policy", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "fancyhands", "topic": [ "money.fees" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_governing_law", "category": "Getting Started", "title": "Fancy Hands: Governing law", "summary": "Fancy Hands' services are deemed solely based in New York, and the agreement is governed by the internal substantive laws of the State of New York.", "body": "Fancy Hands' services are deemed solely based in New York, and the agreement is governed by the internal substantive laws of the State of New York.\n\nWhat Fancy Hands, Inc. actually says:\n\n“You agree that: (i) the Services shall be deemed solely based in New York; and (ii) the Services shall be deemed a passive one that does not give rise to personal jurisdiction over us, either specific or general, in jurisdictions other than New York. This Agreement shall be governed by the internal substantive laws of the State of New York, without respect to its conflict of laws principles.”\n\nNote: Section 12.A of the Fancy Hands Terms of Use.", "source_type": "official", "source_link": "https://www.fancyhands.com/tos", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "You agree that: (i) the Services shall be deemed solely based in New York; and (ii) the Services shall be deemed a passive one that does not give rise to personal jurisdiction over us, either specific or general, in jurisdictions other than New York. This Agreement shall be governed by the internal substantive laws of the State of New York, without respect to its conflict of laws principles.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Governing law", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "any", "region": [ "us-ny" ], "platform": "fancyhands", "topic": [ "safety.legal" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_task_rollover", "category": "Getting Started", "title": "Fancy Hands: Task rollover policy", "summary": "Fancy Hands allows unused requests from previous months to roll over and accumulate as long as the user remains a member.", "body": "Fancy Hands allows unused requests from previous months to roll over and accumulate as long as the user remains a member.\n\nWhat Fancy Hands, Inc. actually says:\n\n“Rollover Requests\nUnused requests from previous months rollover and accumulate as long as you're a member.”\n\nNote: From the Fancy Hands homepage features section. This contrasts with Zirtual, which does not allow hour rollover by default.", "source_type": "official", "source_link": "https://www.fancyhands.com", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "Rollover Requests\nUnused requests from previous months rollover and accumulate as long as you're a member.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Task rollover policy", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "fancyhands", "topic": [ "money.pricing" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_zirtual_platform_definition", "category": "Getting Started", "title": "Zirtual: What the platform is", "summary": "Zirtual's platform is a proprietary web and iOS mobile application including browser extensions, integrations, and related software used to manage, delegate, track, communicate, and perform services.", "body": "Zirtual's platform is a proprietary web and iOS mobile application including browser extensions, integrations, and related software used to manage, delegate, track, communicate, and perform services.\n\nWhat PSC Zirtual Holdings, LLC actually says:\n\n“\"Platform\" means Company's proprietary web and iOS mobile application, including any browser extensions, integrations, and related software used to manage, delegate, track, communicate, and perform the Services.”\n\nNote: Section 1 (Definitions) of the Zirtual Terms of Service.", "source_type": "official", "source_link": "https://www.zirtual.com/terms-of-service", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "PSC Zirtual Holdings, LLC", "evidence_quote": "\"Platform\" means Company's proprietary web and iOS mobile application, including any browser extensions, integrations, and related software used to manage, delegate, track, communicate, and perform the Services.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Zirtual", "topic": "What the platform is", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "any", "region": [ "us" ], "platform": "zirtual", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_zirtual_company_entity", "category": "Getting Started", "title": "Zirtual: Legal entity", "summary": "Zirtual's terms of service are issued by PSC Zirtual Holdings, LLC, a Delaware limited liability company, together with its wholly owned subsidiaries and affiliated brands including Zirtual, Double, Virtual Gurus, Zirtual Paralegals, Delegated, and Service Center Pro.", "body": "Zirtual's terms of service are issued by PSC Zirtual Holdings, LLC, a Delaware limited liability company, together with its wholly owned subsidiaries and affiliated brands including Zirtual, Double, Virtual Gurus, Zirtual Paralegals, Delegated, and Service Center Pro.\n\nWhat PSC Zirtual Holdings, LLC actually says:\n\n“These Terms of Service, together with the Plan selected by Customer, any Order Form where used, and, as may be updated from time to time, the privacy policy located at https://www.zirtual.com/privacy-policy/ (the \"Privacy Policy\"); the data processing addendum located at https://www.zirtual.com/data-processing-addendum (the \"Data Processing Addendum\" or \"DPA\"); and any Service-Specific Addenda that apply to the Plan (collectively, the \"Agreement\"), are all parts of a legally binding contract formed between PSC Zirtual Holdings, LLC, a Delaware limited liability company, together with its wholly owned subsidiaries and affiliated brands, including Zirtual, Double, Virtual Gurus, Zirtual Paralegals, Delegated, and Service Center Pro (collectively, \"Company\") and you (\"Customer\").”\n\nNote: Opening paragraph of the Zirtual Terms of Service.", "source_type": "official", "source_link": "https://www.zirtual.com/terms-of-service", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "PSC Zirtual Holdings, LLC", "evidence_quote": "These Terms of Service, together with the Plan selected by Customer, any Order Form where used, and, as may be updated from time to time, the privacy policy located at https://www.zirtual.com/privacy-policy/ (the \"Privacy Policy\"); the data processing addendum located at https://www.zirtual.com/data-processing-addendum (the \"Data Processing Addendum\" or \"DPA\"); and any Service-Specific Addenda that apply to the Plan (collectively, the \"Agreement\"), are all parts of a legally binding contract formed between PSC Zirtual Holdings, LLC, a Delaware limited liability company, together with its wholly owned subsidiaries and affiliated brands, including Zirtual, Double, Virtual Gurus, Zirtual Paralegals, Delegated, and Service Center Pro (collectively, \"Company\") and you (\"Customer\").", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Zirtual", "topic": "Legal entity", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "any", "region": [ "us-de" ], "platform": "zirtual", "topic": [ "safety.legal" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1010_virtual_assistance_and_bookkeeping_what_it_is_fancyhands_dispute_resolution", "category": "Getting Started", "title": "Fancy Hands: Dispute resolution process", "summary": "Fancy Hands requires users to first contact support and attempt to resolve disputes informally; if unresolved after sixty days, disputes are resolved by binding arbitration by JAMS in New York, with class action and jury trial waivers.", "body": "Fancy Hands requires users to first contact support and attempt to resolve disputes informally; if unresolved after sixty days, disputes are resolved by binding arbitration by JAMS in New York, with class action and jury trial waivers.\n\nWhat Fancy Hands, Inc. actually says:\n\n“For any dispute with Fancy Hands, you agree to first contact us at [email protected] and attempt to resolve the dispute with us informally. In the unlikely event that Fancy Hands has not been able to resolve a dispute it has with you after sixty (60) days, we each agree to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with or relating to this Agreement, or the breach or alleged breach thereof (collectively, \"Claims\"), by binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at www.jamsadr.com. The arbitration will be conducted in New York, New York, unless you and Fancy Hands agree otherwise.”\n\nNote: Section 12.B of the Fancy Hands Terms of Use. The email address in the source is obfuscated; the text refers to contacting Fancy Hands at their support email.", "source_type": "official", "source_link": "https://www.fancyhands.com/tos", "last_verified": "2026-09-30", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fancy Hands, Inc.", "evidence_quote": "For any dispute with Fancy Hands, you agree to first contact us at [email protected] and attempt to resolve the dispute with us informally. In the unlikely event that Fancy Hands has not been able to resolve a dispute it has with you after sixty (60) days, we each agree to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with or relating to this Agreement, or the breach or alleged breach thereof (collectively, \"Claims\"), by binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at www.jamsadr.com. The arbitration will be conducted in New York, New York, unless you and Fancy Hands agree otherwise.", "volatility": "low", "from_batch": "1010-virtual-assistance-and-bookkeeping-what-it-is", "subject": "Fancy Hands", "topic": "Dispute resolution process", "applies_to_country": "Us", "tags": { "lane": "any", "stage": "trouble", "region": [ "us-ny" ], "platform": "fancyhands", "topic": [ "safety.legal" ], "explicitness": "none_on_camera" } } ] }