{ "batch": "1095-remote-support-and-chat-how-to-start", "articles": [ { "id": "learn_r1095_remote_support_and_chat_how_to_start_livechat_001", "category": "Getting Started", "title": "Access.signup", "summary": "Creating a LiveChat account requires filling out a 3-step form with email and password, with automatic 14-day free trial and no credit card required", "body": "Creating a LiveChat account requires filling out a 3-step form with email and password, with automatic 14-day free trial and no credit card required\n\nWhat LiveChat actually says:\n\n“When you create an account, you automatically log in and can start setting things up. You get 14 days to try LiveChat for free and decide if it's the right tool for you. Fill out a 3-step form, and that's it.”", "source_type": "official", "source_link": "https://www.livechat.com/help/how-to-livechat-application/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "When you create an account, you automatically log in and can start setting things up. You get 14 days to try LiveChat for free and decide if it's the right tool for you. Fill out a 3-step form, and that's it.", "volatility": "medium", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "LiveChat agent signup", "topic": "Access.signup", "tags": { "lane": "subscription_sfw", "stage": "choosing", "region": [ "any" ], "platform": "livechat", "topic": [ "access.signup" ], "explicitness": "any" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_livechat_002", "category": "Getting Started", "title": "LiveChat agent initial status: Setting_up", "summary": "Agents can set their initial status after logging in, choosing between 'Accept chats' or 'Don't accept chats' via the Team section in the agent profile", "body": "Agents can set their initial status after logging in, choosing between 'Accept chats' or 'Don't accept chats' via the Team section in the agent profile\n\nWhat LiveChat actually says:\n\n“You can set which status an agent will have after logging in. Here's how to do it: Go to the Team section and select the agent whose permissions you wish to edit. Double click on the agent or select Edit from the drop-down menu. Scroll down and check the radio button next to the initial status you want to choose. Select Save changes to confirm.”", "source_type": "official", "source_link": "https://www.livechat.com/help/how-to-livechat-application/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "You can set which status an agent will have after logging in. Here's how to do it: Go to the Team section and select the agent whose permissions you wish to edit. Double click on the agent or select Edit from the drop-down menu. Scroll down and check the radio button next to the initial status you want to choose. Select Save changes to confirm.", "volatility": "medium", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "LiveChat agent initial status", "topic": "Setting_up", "tags": { "lane": "subscription_sfw", "stage": "setting_up", "region": [ "any" ], "platform": "livechat", "topic": [ "access.signup" ], "explicitness": "any" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_livechat_003", "category": "Getting Started", "title": "LiveChat concurrent chat limit: Running", "summary": "Concurrent chat limit is set in agent profile by Admin, typically 3 for rookies and up to 6 for seasoned agents, determining max chats assigned simultaneously", "body": "Concurrent chat limit is set in agent profile by Admin, typically 3 for rookies and up to 6 for seasoned agents, determining max chats assigned simultaneously\n\nWhat LiveChat actually says:\n\n“Every time a customer starts a chat, the chat will go to the agent with the fewest ongoing chats. Once all agents have met their chat limit, the next customer is directed to the queue. We usually recommend 3 concurrent chats for rookies and up to 6 for seasoned agents.”", "source_type": "official", "source_link": "https://www.livechat.com/help/how-to-livechat-application/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "Every time a customer starts a chat, the chat will go to the agent with the fewest ongoing chats. Once all agents have met their chat limit, the next customer is directed to the queue. We usually recommend 3 concurrent chats for rookies and up to 6 for seasoned agents.", "volatility": "medium", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "LiveChat concurrent chat limit", "topic": "Running", "tags": { "lane": "subscription_sfw", "stage": "running", "region": [ "any" ], "platform": "livechat", "topic": [ "unclassified" ], "explicitness": "any" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_zendesk_001", "category": "Getting Started", "title": "Access.signup", "summary": "Creating a Zendesk account requires a work email address and includes a 14-day free trial with no credit card required, providing full access to all features", "body": "Creating a Zendesk account requires a work email address and includes a 14-day free trial with no credit card required, providing full access to all features\n\nWhat Zendesk actually says:\n\n“Start your free trial. No credit card required. Use your work email to connect customer emails, apps, and invite team members. Try for free. I agree to Zendesk contacting me with marketing-related communications.”", "source_type": "official", "source_link": "https://www.zendesk.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Start your free trial. No credit card required. Use your work email to connect customer emails, apps, and invite team members. Try for free. I agree to Zendesk contacting me with marketing-related communications.", "volatility": "medium", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "Zendesk agent signup", "topic": "Access.signup", "tags": { "lane": "subscription_sfw", "stage": "choosing", "region": [ "any" ], "platform": "zendesk", "topic": [ "access.signup" ], "explicitness": "any" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_zendesk_002", "category": "Getting Started", "title": "Zendesk go-live requirements: Running", "summary": "To go live with Zendesk, agents must configure at least one channel (email, chat, phone, or messaging) and set up a knowledge base for self-service support", "body": "To go live with Zendesk, agents must configure at least one channel (email, chat, phone, or messaging) and set up a knowledge base for self-service support\n\nWhat Zendesk actually says:\n\n“Run an AI-powered customer service helpdesk across all channels. Zendesk allows teams to manage tickets and conversations from email, chat, phone, social, messaging apps, and help center in one interface.”", "source_type": "official", "source_link": "https://www.zendesk.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Run an AI-powered customer service helpdesk across all channels. Zendesk allows teams to manage tickets and conversations from email, chat, phone, social, messaging apps, and help center in one interface.", "volatility": "medium", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "Zendesk go-live requirements", "topic": "Running", "tags": { "lane": "subscription_sfw", "stage": "running", "region": [ "any" ], "platform": "zendesk", "topic": [ "unclassified" ], "explicitness": "any" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_livechat_remote_work", "category": "Getting Started", "title": "LiveChat: Remote work availability", "summary": "LiveChat offers remote full-time positions for roles such as Growth Marketer, Product Designer, and In-house Lawyer.", "body": "LiveChat offers remote full-time positions for roles such as Growth Marketer, Product Designer, and In-house Lawyer.\n\nWhat LiveChat actually says:\n\n“[Growth Marketer](/careers/growth-marketer/) ... Remote Full-time\n[Product Designer - Omnichannel](/careers/product-designer-omnichannel/) ... Remote Full-time\n[In-house Lawyer](/careers/in-house-lawyer/) ... Remote in Poland Full-time”", "source_type": "official", "source_link": "https://www.livechat.com/careers/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "[Growth Marketer](/careers/growth-marketer/) ... Remote Full-time\n[Product Designer - Omnichannel](/careers/product-designer-omnichannel/) ... Remote Full-time\n[In-house Lawyer](/careers/in-house-lawyer/) ... Remote in Poland Full-time", "volatility": "low", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "LiveChat", "topic": "Remote work availability", "applies_to_country": "*", "tags": { "lane": "messaging", "stage": "running", "region": [ "any" ], "platform": "livechat", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_livechat_company_size", "category": "Getting Started", "title": "LiveChat: Company size", "summary": "LiveChat is a bunch of 200+ people on a mission to help people and businesses communicate better.", "body": "LiveChat is a bunch of 200+ people on a mission to help people and businesses communicate better.\n\nWhat LiveChat actually says:\n\n“You probably want to know who we are. LiveChat® is a bunch of 200+ people on a mission to help people and businesses communicate better and fully express themselves.”", "source_type": "official", "source_link": "https://www.livechat.com/careers/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "You probably want to know who we are. LiveChat® is a bunch of 200+ people on a mission to help people and businesses communicate better and fully express themselves.", "volatility": "low", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "LiveChat", "topic": "Company size", "applies_to_country": "*", "tags": { "lane": "messaging", "stage": "any", "region": [ "any" ], "platform": "livechat", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_zendesk_ai_customers", "category": "Getting Started", "title": "Zendesk: AI customer base", "summary": "Zendesk has 22,000+ AI customers as of 2025.", "body": "Zendesk has 22,000+ AI customers as of 2025.\n\nWhat Zendesk actually says:\n\n“At $200M in annual AI revenue for 2025, and counting, we're on the road to being the first company in service with a $1B AI business.\n22K+\nAI customers”", "source_type": "official", "source_link": "https://www.zendesk.com/company/careers/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "At $200M in annual AI revenue for 2025, and counting, we're on the road to being the first company in service with a $1B AI business.\n22K+\nAI customers", "volatility": "medium", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "Zendesk", "topic": "AI customer base", "applies_to_country": "*", "tags": { "lane": "messaging", "stage": "running", "region": [ "any" ], "platform": "zendesk", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_zendesk_resolutions_delivered", "category": "Getting Started", "title": "Zendesk: Customer resolutions delivered", "summary": "Zendesk has delivered 4.8 billion resolutions to date.", "body": "Zendesk has delivered 4.8 billion resolutions to date.\n\nWhat Zendesk actually says:\n\n“22K+\nAI customers\n4.8B\nResolutions delivered\n18\nGreat Place To Work® Certifiedâ„¢ countries”", "source_type": "official", "source_link": "https://www.zendesk.com/company/careers/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "22K+\nAI customers\n4.8B\nResolutions delivered\n18\nGreat Place To Work® Certifiedâ„¢ countries", "volatility": "low", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "Zendesk", "topic": "Customer resolutions delivered", "applies_to_country": "*", "tags": { "lane": "messaging", "stage": "running", "region": [ "any" ], "platform": "zendesk", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_fin_origin_intercom", "category": "Getting Started", "title": "Fin (formerly Intercom): Company origins", "summary": "Fin was originally founded as Intercom 14 years ago and is now the leader in the new category of AI Customer Agents.", "body": "Fin was originally founded as Intercom 14 years ago and is now the leader in the new category of AI Customer Agents.\n\nWhat Fin actually says:\n\n“Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. Originally founded as Intercom 14 years ago, we were one of the fastest companies to grow from $1m to $50m ARR. Today, still founder-led, we are one of the largest private software companies in the world and the leader in the new category of AI Customer Agents.”", "source_type": "official", "source_link": "https://fin.ai/careers", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Fin", "evidence_quote": "Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. Originally founded as Intercom 14 years ago, we were one of the fastest companies to grow from $1m to $50m ARR. Today, still founder-led, we are one of the largest private software companies in the world and the leader in the new category of AI Customer Agents.", "volatility": "low", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "Fin (formerly Intercom)", "topic": "Company origins", "applies_to_country": "*", "tags": { "lane": "messaging", "stage": "any", "region": [ "any" ], "platform": "fin", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_usertesting_participant_earnings", "category": "Getting Started", "title": "UserTesting: Participant earnings potential", "summary": "UserTesting participants can earn more than $500 in a few months by sharing their perspectives on products and experiences.", "body": "UserTesting participants can earn more than $500 in a few months by sharing their perspectives on products and experiences.\n\nWhat UserTesting actually says:\n\n“I have nothing but love for this amazing company. Usertesting pays users like myself to share our personal and professional experiences with companies thereby allowing the latter to make more customer centric products. I was able to make more than 500$ in a few months sharing my thoughts and giving as little as 5 minutes and as much as 1 hour of my time...”", "source_type": "official", "source_link": "https://www.usertesting.com/get-paid-to-test", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserTesting", "evidence_quote": "I have nothing but love for this amazing company. Usertesting pays users like myself to share our personal and professional experiences with companies thereby allowing the latter to make more customer centric products. I was able to make more than 500$ in a few months sharing my thoughts and giving as little as 5 minutes and as much as 1 hour of my time...", "volatility": "medium", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "UserTesting", "topic": "Participant earnings potential", "applies_to_country": "*", "tags": { "lane": "messaging", "stage": "running", "region": [ "any" ], "platform": "usertesting", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_userinterviews_participants_count", "category": "Getting Started", "title": "UserInterviews: Participant network size", "summary": "UserInterviews has 7.5 million participants in its network.", "body": "UserInterviews has 7.5 million participants in its network.\n\nWhat UserInterviews actually says:\n\n“7.5 million participants | 1 hour to first match | 98% positive session feedback\n22 tools integrated | 100% compatible with any method | .6% sessions reported for fraud”", "source_type": "official", "source_link": "https://www.userinterviews.com/about", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserInterviews", "evidence_quote": "7.5 million participants | 1 hour to first match | 98% positive session feedback\n22 tools integrated | 100% compatible with any method | .6% sessions reported for fraud", "volatility": "low", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "UserInterviews", "topic": "Participant network size", "applies_to_country": "*", "tags": { "lane": "messaging", "stage": "any", "region": [ "any" ], "platform": "userinterviews", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_userinterviews_participant_earnings_total", "category": "Getting Started", "title": "UserInterviews: Total participant earnings", "summary": "Participants on UserInterviews have earned $60 million sharing feedback with leading companies.", "body": "Participants on UserInterviews have earned $60 million sharing feedback with leading companies.\n\nWhat UserInterviews actually says:\n\n“Participants have earned $60 million sharing feedback with leading companies.”", "source_type": "official", "source_link": "https://www.userinterviews.com/about", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserInterviews", "evidence_quote": "Participants have earned $60 million sharing feedback with leading companies.", "volatility": "low", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "UserInterviews", "topic": "Total participant earnings", "applies_to_country": "*", "tags": { "lane": "messaging", "stage": "any", "region": [ "any" ], "platform": "userinterviews", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } }, { "id": "learn_r1095_remote_support_and_chat_how_to_start_modsquad_remote_work_policy", "category": "Getting Started", "title": "ModSquad: Remote work policy", "summary": "ModSquad offers remote work opportunities and explicitly states this was not a pandemic pivot and they won't bait and switch employees to return to office.", "body": "ModSquad offers remote work opportunities and explicitly states this was not a pandemic pivot and they won't bait and switch employees to return to office.\n\nWhat ModSquad actually says:\n\n“Work remotely\nYes, really. This wasn't a pandemic pivot and we won't bait and switch (\"We'll need you back in the office 5 days a week…\" lol).”", "source_type": "official", "source_link": "https://www.modsquad.com/careers/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "ModSquad", "evidence_quote": "Work remotely\nYes, really. This wasn't a pandemic pivot and we won't bait and switch (\"We'll need you back in the office 5 days a week…\" lol).", "volatility": "low", "from_batch": "1095-remote-support-and-chat-how-to-start", "subject": "ModSquad", "topic": "Remote work policy", "applies_to_country": "*", "tags": { "lane": "messaging", "stage": "setting_up", "region": [ "any" ], "platform": "modsquad", "topic": [ "unclassified" ], "explicitness": "none_on_camera" } } ] }