{ "batch": "1100-remote-support-and-chat-tools", "articles": [ { "id": "learn_r1100_remote_support_and_chat_tools_livechat_pricing_starter", "category": "Business", "title": "LiveChat: Money.pricing", "summary": "LiveChat Starter plan costs $19 per month per person when billed annually", "body": "LiveChat Starter plan costs $19 per month per person when billed annually\n\nWhat LiveChat actually says:\n\n“$19 /mo per person billed annually”", "source_type": "official", "source_link": "https://www.livechat.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "$19 /mo per person billed annually", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "LiveChat", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "livechat", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_livechat_pricing_team", "category": "Business", "title": "LiveChat: Money.pricing", "summary": "LiveChat Team plan costs $49 per month per person when billed annually", "body": "LiveChat Team plan costs $49 per month per person when billed annually\n\nWhat LiveChat actually says:\n\n“$49 /mo per person billed annually”", "source_type": "official", "source_link": "https://www.livechat.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "$49 /mo per person billed annually", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "LiveChat", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "livechat", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_livechat_pricing_business", "category": "Business", "title": "LiveChat: Money.pricing", "summary": "LiveChat Business plan costs $79 per month per person when billed annually", "body": "LiveChat Business plan costs $79 per month per person when billed annually\n\nWhat LiveChat actually says:\n\n“$79 /mo per person billed annually”", "source_type": "official", "source_link": "https://www.livechat.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "$79 /mo per person billed annually", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "LiveChat", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "livechat", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_livechat_free_trial", "category": "Business", "title": "LiveChat: Access.signup", "summary": "LiveChat offers a free 14-day trial with no credit card required", "body": "LiveChat offers a free 14-day trial with no credit card required\n\nWhat LiveChat actually says:\n\n“Start free trial\n\nAlready a customer? Log in\n\nFree 14-day trial\n\nNo credit card required”", "source_type": "official", "source_link": "https://www.livechat.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "Start free trial\n\nAlready a customer? Log in\n\nFree 14-day trial\n\nNo credit card required", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "LiveChat", "topic": "Access.signup", "applies_to_country": "*", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "livechat", "topic": [ "access.signup" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_livechat_built_in_canned_responses", "category": "Business", "title": "LiveChat: Rules.content", "summary": "LiveChat includes pre-written responses as a built-in feature for canned responses", "body": "LiveChat includes pre-written responses as a built-in feature for canned responses\n\nWhat LiveChat actually says:\n\n“Pre-written responses”", "source_type": "official", "source_link": "https://www.livechat.com/help/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "Pre-written responses", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "LiveChat", "topic": "Rules.content", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "livechat", "topic": [ "rules.content" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_livechat_built_in_ticket_assignment", "category": "Business", "title": "LiveChat: Access.geo", "summary": "LiveChat includes ticket assignment systems as a built-in feature", "body": "LiveChat includes ticket assignment systems as a built-in feature\n\nWhat LiveChat actually says:\n\n“Tickets\n\nApps and integrationsChatBot.comIntegrationsKnowledgeBaseSocial media and messaging”", "source_type": "official", "source_link": "https://www.livechat.com/help/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "Tickets\n\nApps and integrationsChatBot.comIntegrationsKnowledgeBaseSocial media and messaging", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "LiveChat", "topic": "Access.geo", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "livechat", "topic": [ "access.geo" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_livechat_built_in_quality_monitoring", "category": "Business", "title": "[Unverified - being checked] LiveChat: Safety.legal", "summary": "[Unverified - being checked] LiveChat includes real-time quality monitoring as a built-in feature", "body": "LiveChat includes real-time quality monitoring as a built-in feature\n\nWhat LiveChat actually says:\n\n“Reports”", "source_type": "official", "source_link": "https://www.livechat.com/help/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "Reports", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "LiveChat", "topic": "Safety.legal", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "livechat", "topic": [ "safety.legal" ], "explicitness": "any" }, "verification": { "status": "failed", "label": "Unverified - being checked", "reasons": [ "hollow_body", "placeholder_quote_too_short", "strong_label_on_weak_content" ], "checked_utc": "20261021-123916Z" } }, { "id": "learn_r1100_remote_support_and_chat_tools_livechat_built_in_analytics", "category": "Business", "title": "LiveChat: Ops.shipping", "summary": "LiveChat includes performance analytics reporting as a built-in feature", "body": "LiveChat includes performance analytics reporting as a built-in feature\n\nWhat LiveChat actually says:\n\n“Reports”", "source_type": "official", "source_link": "https://www.livechat.com/help/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "LiveChat", "evidence_quote": "Reports", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "LiveChat", "topic": "Ops.shipping", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "livechat", "topic": [ "ops.shipping" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_pricing_support_team", "category": "Business", "title": "Zendesk: Money.pricing", "summary": "Zendesk Support Team plan costs $19 per agent per month when billed annually", "body": "Zendesk Support Team plan costs $19 per agent per month when billed annually\n\nWhat Zendesk actually says:\n\n“$19agent/month paid yearly”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "$19agent/month paid yearly", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zendesk", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_pricing_suite_team", "category": "Business", "title": "Zendesk: Money.pricing", "summary": "Zendesk Suite Team plan costs $55 per agent per month when billed annually", "body": "Zendesk Suite Team plan costs $55 per agent per month when billed annually\n\nWhat Zendesk actually says:\n\n“$55agent/month paid yearly”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "$55agent/month paid yearly", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zendesk", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_pricing_suite_professional", "category": "Business", "title": "Zendesk: Money.pricing", "summary": "Zendesk Suite Professional plan costs $115 per agent per month when billed annually", "body": "Zendesk Suite Professional plan costs $115 per agent per month when billed annually\n\nWhat Zendesk actually says:\n\n“$115agent/month paid yearly”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "$115agent/month paid yearly", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zendesk", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_ai_agent_pricing", "category": "Business", "title": "Zendesk: Money.pricing", "summary": "Zendesk AI agents are included in all plans with pricing based on successful automated resolutions at $1.50 committed or $2.00 pay-as-you-go per resolution", "body": "Zendesk AI agents are included in all plans with pricing based on successful automated resolutions at $1.50 committed or $2.00 pay-as-you-go per resolution\n\nWhat Zendesk actually says:\n\n“Committed automated resolutions $1.50\nPay-as-you-go resolutions $2.00”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Committed automated resolutions $1.50\nPay-as-you-go resolutions $2.00", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zendesk", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_copilot_addon", "category": "Business", "title": "Zendesk: Money.pricing", "summary": "Zendesk Copilot add-on costs $50 per agent per month when billed annually", "body": "Zendesk Copilot add-on costs $50 per agent per month when billed annually\n\nWhat Zendesk actually says:\n\n“Copilot\n$50agent/month paid yearly”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Copilot\n$50agent/month paid yearly", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zendesk", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_workforce_bundle", "category": "Business", "title": "Zendesk: Money.pricing", "summary": "Zendesk Workforce Engagement Bundle add-on costs $50 per agent per month when billed annually", "body": "Zendesk Workforce Engagement Bundle add-on costs $50 per agent per month when billed annually\n\nWhat Zendesk actually says:\n\n“Workforce Engagement Bundle\n$50agent/month paid yearly”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Workforce Engagement Bundle\n$50agent/month paid yearly", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zendesk", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_contact_center", "category": "Business", "title": "Zendesk: Money.pricing", "summary": "Zendesk Contact Center add-on costs $83 per agent per month when billed annually", "body": "Zendesk Contact Center add-on costs $83 per agent per month when billed annually\n\nWhat Zendesk actually says:\n\n“Contact Center\n$83agent/month paid yearly”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Contact Center\n$83agent/month paid yearly", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zendesk", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_free_trial", "category": "Business", "title": "Zendesk: Access.signup", "summary": "Zendesk offers a 14-day free trial with access to all Professional plan features and no credit card required", "body": "Zendesk offers a 14-day free trial with access to all Professional plan features and no credit card required\n\nWhat Zendesk actually says:\n\n“Try for free\n\n14 day trial\n\nDefault plan: You'll have access to all features on the Zendesk Customer Service Suite Professional plan for 14 days”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Try for free\n\n14 day trial\n\nDefault plan: You'll have access to all features on the Zendesk Customer Service Suite Professional plan for 14 days", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Access.signup", "applies_to_country": "*", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "zendesk", "topic": [ "access.signup" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_startup_program", "category": "Business", "title": "Zendesk: Access.signup", "summary": "Zendesk offers startups up to 2 years free of the Zendesk Suite for up to 50 agents", "body": "Zendesk offers startups up to 2 years free of the Zendesk Suite for up to 50 agents\n\nWhat Zendesk actually says:\n\n“Zendesk for Startups\nThe startups program provides early stage startups a 6-month trial of the Zendesk Suite for up to 50 agents”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Zendesk for Startups\nThe startups program provides early stage startups a 6-month trial of the Zendesk Suite for up to 50 agents", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Access.signup", "applies_to_country": "*", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "zendesk", "topic": [ "access.signup" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_built_in_canned_responses", "category": "Business", "title": "Zendesk: Rules.content", "summary": "Zendesk includes pre-written responses as a built-in feature across all plans", "body": "Zendesk includes pre-written responses as a built-in feature across all plans\n\nWhat Zendesk actually says:\n\n“Pre-written responses”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Pre-written responses", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Rules.content", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zendesk", "topic": [ "rules.content" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_built_in_ticket_routing", "category": "Business", "title": "Zendesk: Access.geo", "summary": "Zendesk includes ticket routing as a built-in feature across all plans", "body": "Zendesk includes ticket routing as a built-in feature across all plans\n\nWhat Zendesk actually says:\n\n“Ticket routing”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Ticket routing", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Access.geo", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zendesk", "topic": [ "access.geo" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_built_in_reporting", "category": "Business", "title": "Zendesk: Ops.shipping", "summary": "Zendesk includes prebuilt analytics dashboards as a built-in feature across all plans", "body": "Zendesk includes prebuilt analytics dashboards as a built-in feature across all plans\n\nWhat Zendesk actually says:\n\n“Prebuilt analytics dashboards”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Prebuilt analytics dashboards", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Ops.shipping", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zendesk", "topic": [ "ops.shipping" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_zendesk_built_in_quality_assurance", "category": "Business", "title": "[Unverified - being checked] Zendesk: Safety.legal", "summary": "[Unverified - being checked] Zendesk includes quality assurance with automatic human and AI agent scoring as a built-in feature", "body": "Zendesk includes quality assurance with automatic human and AI agent scoring as a built-in feature\n\nWhat Zendesk actually says:\n\n“Quality assurance\nImprove your service overtime with automatic human and AI agent scoring”", "source_type": "official", "source_link": "https://www.zendesk.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Zendesk", "evidence_quote": "Quality assurance\nImprove your service overtime with automatic human and AI agent scoring", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Zendesk", "topic": "Safety.legal", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "zendesk", "topic": [ "safety.legal" ], "explicitness": "any" }, "verification": { "status": "unverified", "label": "Unverified - being checked", "reasons": [ "thin_body", "source_unverifiable:fetch_failed:budget" ], "checked_utc": "20261021-123916Z" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_pricing_essential", "category": "Business", "title": "Intercom: Money.pricing", "summary": "Intercom Essential plan costs $29 per seat per month when billed annually", "body": "Intercom Essential plan costs $29 per seat per month when billed annually\n\nWhat Intercom actually says:\n\n“$29per seat/mo”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "$29per seat/mo", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_pricing_advanced", "category": "Business", "title": "Intercom: Money.pricing", "summary": "Intercom Advanced plan costs $85 per seat per month when billed annually", "body": "Intercom Advanced plan costs $85 per seat per month when billed annually\n\nWhat Intercom actually says:\n\n“$85per seat/mo”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "$85per seat/mo", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_pricing_expert", "category": "Business", "title": "Intercom: Money.pricing", "summary": "Intercom Expert plan costs $132 per seat per month when billed annually", "body": "Intercom Expert plan costs $132 per seat per month when billed annually\n\nWhat Intercom actually says:\n\n“$132per seat/mo”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "$132per seat/mo", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_fin_ai_agent", "category": "Business", "title": "Intercom: Money.pricing", "summary": "Intercom Fin AI Agent costs $0.99 per outcome with all plans including free unlimited live chat, support email, in-app chats, banners, and tooltips", "body": "Intercom Fin AI Agent costs $0.99 per outcome with all plans including free unlimited live chat, support email, in-app chats, banners, and tooltips\n\nWhat Intercom actually says:\n\n“From$0.99\nper Fin outcome\n\nAll plans include free, unlimited live chat, support email, in-app chats, banners, and tooltips”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "From$0.99\nper Fin outcome\n\nAll plans include free, unlimited live chat, support email, in-app chats, banners, and tooltips", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_copilot_addon", "category": "Business", "title": "Intercom: Money.pricing", "summary": "Intercom Copilot add-on costs $29 per agent per month billed annually or $35 per agent per month billed monthly", "body": "Intercom Copilot add-on costs $29 per agent per month billed annually or $35 per agent per month billed monthly\n\nWhat Intercom actually says:\n\n“Copilot\n$29per agent/mo billed annually, or $35 per agent/month billed monthly”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "Copilot\n$29per agent/mo billed annually, or $35 per agent/month billed monthly", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_pro_addon", "category": "Business", "title": "Intercom: Money.pricing", "summary": "Intercom Pro add-on costs $99 per month and includes analysis of 1000 conversations per month and 2000 credits per month", "body": "Intercom Pro add-on costs $99 per month and includes analysis of 1000 conversations per month and 2000 credits per month\n\nWhat Intercom actually says:\n\n“Pro\n$99/month\nanalysis of 1,000 conversations/month and 2,000 credits per month”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "Pro\n$99/month\nanalysis of 1,000 conversations/month and 2,000 credits per month", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_proactive_support_plus", "category": "Business", "title": "Intercom: Money.pricing", "summary": "Intercom Proactive Support Plus add-on costs $99 per month and includes 500 messages with product tours, surveys, in-app messages, mobile push, and carousels", "body": "Intercom Proactive Support Plus add-on costs $99 per month and includes 500 messages with product tours, surveys, in-app messages, mobile push, and carousels\n\nWhat Intercom actually says:\n\n“Proactive Support Plus\n$99/month includes 500 messages\nCovers: Product Tours, Surveys, In-app messages, Mobile Push, Carousels”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "Proactive Support Plus\n$99/month includes 500 messages\nCovers: Product Tours, Surveys, In-app messages, Mobile Push, Carousels", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_free_trial", "category": "Business", "title": "Intercom: Access.signup", "summary": "Intercom offers a 14-day free trial with no credit card required including all features, Fin, and add-ons", "body": "Intercom offers a 14-day free trial with no credit card required including all features, Fin, and add-ons\n\nWhat Intercom actually says:\n\n“14-day free trial\nNo credit card required\nIncludes all features, Fin, and add-ons”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "14-day free trial\nNo credit card required\nIncludes all features, Fin, and add-ons", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Access.signup", "applies_to_country": "*", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "intercom", "topic": [ "access.signup" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_startup_discount", "category": "Business", "title": "Intercom: Access.signup", "summary": "Intercom offers startups up to 93% off plus 1 year of Fin free through its Early Stage program", "body": "Intercom offers startups up to 93% off plus 1 year of Fin free through its Early Stage program\n\nWhat Intercom actually says:\n\n“Startups: Up to 93% off + 1 year of Fin free (via Early Stage program)”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "Startups: Up to 93% off + 1 year of Fin free (via Early Stage program)", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Access.signup", "applies_to_country": "*", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "intercom", "topic": [ "access.signup" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_built_in_messenger", "category": "Business", "title": "Intercom: Rules.content", "summary": "Intercom includes a Messenger as a built-in feature across all plans with shared inbox and ticketing system", "body": "Intercom includes a Messenger as a built-in feature across all plans with shared inbox and ticketing system\n\nWhat Intercom actually says:\n\n“Messenger\nShared inbox and ticketing system”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "Messenger\nShared inbox and ticketing system", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Rules.content", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "rules.content" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_built_in_reports", "category": "Business", "title": "Intercom: Ops.shipping", "summary": "Intercom includes pre-built reports as a built-in feature across all plans", "body": "Intercom includes pre-built reports as a built-in feature across all plans\n\nWhat Intercom actually says:\n\n“Pre-built reports”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "Pre-built reports", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Ops.shipping", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "ops.shipping" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_built_in_help_center", "category": "Business", "title": "Intercom: Rules.content", "summary": "Intercom includes a public help center as a built-in feature across all plans", "body": "Intercom includes a public help center as a built-in feature across all plans\n\nWhat Intercom actually says:\n\n“Public help center”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "Public help center", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Rules.content", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "rules.content" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_built_in_round_robin", "category": "Business", "title": "Intercom: Access.geo", "summary": "Intercom Advanced plan includes round robin assignment for ticket distribution", "body": "Intercom Advanced plan includes round robin assignment for ticket distribution\n\nWhat Intercom actually says:\n\n“Round robin assignment”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "Round robin assignment", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Access.geo", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "access.geo" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_intercom_built_in_workflows", "category": "Business", "title": "Intercom: Rules.content", "summary": "Intercom Advanced plan includes a workflow automation builder for automating support tasks", "body": "Intercom Advanced plan includes a workflow automation builder for automating support tasks\n\nWhat Intercom actually says:\n\n“Workflows automation builder”", "source_type": "official", "source_link": "https://www.intercom.com/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Intercom", "evidence_quote": "Workflows automation builder", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Intercom", "topic": "Rules.content", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "intercom", "topic": [ "rules.content" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_amazon_connect_pricing_chat", "category": "Business", "title": "Amazon Connect Customer: Money.pricing", "summary": "Amazon Connect Customer charges $0.010 per message sent or received for chat", "body": "Amazon Connect Customer charges $0.010 per message sent or received for chat\n\nWhat Amazon Web Services actually says:\n\n“Chat\n$0.010 per message sent or received”", "source_type": "official", "source_link": "https://aws.amazon.com/connect/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Amazon Web Services", "evidence_quote": "Chat\n$0.010 per message sent or received", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Amazon Connect Customer", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "amazonconnectcustomer", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_amazon_connect_pricing_voice", "category": "Business", "title": "Amazon Connect Customer: Money.pricing", "summary": "Amazon Connect Customer charges $0.038 per voice minute for voice calls with standard telephony rates applying", "body": "Amazon Connect Customer charges $0.038 per voice minute for voice calls with standard telephony rates applying\n\nWhat Amazon Web Services actually says:\n\n“Voice\n$0.038 per voice min (standard telephony rates apply)”", "source_type": "official", "source_link": "https://aws.amazon.com/connect/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Amazon Web Services", "evidence_quote": "Voice\n$0.038 per voice min (standard telephony rates apply)", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Amazon Connect Customer", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "amazonconnectcustomer", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_amazon_connect_pricing_email", "category": "Business", "title": "Amazon Connect Customer: Money.pricing", "summary": "Amazon Connect Customer charges $0.080 per email sent or received for email support", "body": "Amazon Connect Customer charges $0.080 per email sent or received for email support\n\nWhat Amazon Web Services actually says:\n\n“Email\n$0.080 per email sent or received”", "source_type": "official", "source_link": "https://aws.amazon.com/connect/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Amazon Web Services", "evidence_quote": "Email\n$0.080 per email sent or received", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Amazon Connect Customer", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "amazonconnectcustomer", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_amazon_connect_pricing_sms", "category": "Business", "title": "Amazon Connect Customer: Money.pricing", "summary": "Amazon Connect Customer charges $0.014 per message sent or received for SMS and third-party messaging", "body": "Amazon Connect Customer charges $0.014 per message sent or received for SMS and third-party messaging\n\nWhat Amazon Web Services actually says:\n\n“SMS and 3P messaging\n$0.014 per message sent or received”", "source_type": "official", "source_link": "https://aws.amazon.com/connect/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Amazon Web Services", "evidence_quote": "SMS and 3P messaging\n$0.014 per message sent or received", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Amazon Connect Customer", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "amazonconnectcustomer", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_amazon_connect_no_minimum", "category": "Business", "title": "Amazon Connect Customer: Money.pricing", "summary": "Amazon Connect Customer has no minimum commitments, no long-term contracts, no seat-based licensing, and no token requirements", "body": "Amazon Connect Customer has no minimum commitments, no long-term contracts, no seat-based licensing, and no token requirements\n\nWhat Amazon Web Services actually says:\n\n“No minimums, no long-term contracts, pay for what you need\n\nno seat-based licensing requirements, and no tokens”", "source_type": "official", "source_link": "https://aws.amazon.com/connect/pricing/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "Amazon Web Services", "evidence_quote": "No minimums, no long-term contracts, pay for what you need\n\nno seat-based licensing requirements, and no tokens", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "Amazon Connect Customer", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "amazonconnectcustomer", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_modsquad_services", "category": "Business", "title": "ModSquad: Rules.content", "summary": "ModSquad provides customer support, trust and safety (content moderation, community management, social operations), security (SOC 2 Type II, HIPAA, PCI-DSS compliant), and enterprise technology services", "body": "ModSquad provides customer support, trust and safety (content moderation, community management, social operations), security (SOC 2 Type II, HIPAA, PCI-DSS compliant), and enterprise technology services\n\nWhat ModSquad actually says:\n\n“Customer Support No call center required\nTrust Safety The original squad of Moderators\nSecurity SOC 2 Type II, HIPAA, and PCI-DSS compliant\nEnterprise Technology Composable, agentic, and integrated with your stack”", "source_type": "official", "source_link": "https://www.modsquad.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "ModSquad", "evidence_quote": "Customer Support No call center required\nTrust Safety The original squad of Moderators\nSecurity SOC 2 Type II, HIPAA, and PCI-DSS compliant\nEnterprise Technology Composable, agentic, and integrated with your stack", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "ModSquad", "topic": "Rules.content", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "modsquad", "topic": [ "rules.content" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_modsquad_model", "category": "Business", "title": "ModSquad: Craft.studio", "summary": "ModSquad uses a composable AI technology model with human expertise across 90+ countries, no platform to protect, no seats to fill, and no proprietary stack to amortize", "body": "ModSquad uses a composable AI technology model with human expertise across 90+ countries, no platform to protect, no seats to fill, and no proprietary stack to amortize\n\nWhat ModSquad actually says:\n\n“Most providers lead with what they've built. ModSquad focuses on what works. Technology is our first move — not an upsell once the headcount is in place, and not an afterthought bolted onto an old call center model. No platform to protect. No seats to fill. No proprietary stack to amortize.”", "source_type": "official", "source_link": "https://www.modsquad.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "ModSquad", "evidence_quote": "Most providers lead with what they've built. ModSquad focuses on what works. Technology is our first move — not an upsell once the headcount is in place, and not an afterthought bolted onto an old call center model. No platform to protect. No seats to fill. No proprietary stack to amortize.", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "ModSquad", "topic": "Craft.studio", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "modsquad", "topic": [ "craft.studio" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_usertesting_pricing_model", "category": "Business", "title": "UserTesting: Money.pricing", "summary": "UserTesting offers Test-based consumption plans (Advanced, Ultimate, Ultimate+) and Team-based Unlimited plans with flexible scaling and no per-seat charges on enterprise plans", "body": "UserTesting offers Test-based consumption plans (Advanced, Ultimate, Ultimate+) and Team-based Unlimited plans with flexible scaling and no per-seat charges on enterprise plans\n\nWhat UserTesting actually says:\n\n“Test-based Consumption\nPay based on test usage across your team\nFlexible scaling based on research needs\nUnlimited users across the enterprise (no per-seat charges)\n\nTeam-based Unlimited\nUnlimited tests within a defined enterprise scope\nPredictable pricing for scaling across teams and geographies\nUnlimited users across the enterprise (no per-seat charges)”", "source_type": "official", "source_link": "https://www.usertesting.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserTesting", "evidence_quote": "Test-based Consumption\nPay based on test usage across your team\nFlexible scaling based on research needs\nUnlimited users across the enterprise (no per-seat charges)\n\nTeam-based Unlimited\nUnlimited tests within a defined enterprise scope\nPredictable pricing for scaling across teams and geographies\nUnlimited users across the enterprise (no per-seat charges)", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "UserTesting", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "usertesting", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_usertesting_plans", "category": "Business", "title": "UserTesting: Money.pricing", "summary": "UserTesting offers Advanced, Ultimate, and Ultimate+ plans with Enterprise-grade security (SOC2, ISO 27001, GDPR, HIPAA) and global participant panel across 60+ countries", "body": "UserTesting offers Advanced, Ultimate, and Ultimate+ plans with Enterprise-grade security (SOC2, ISO 27001, GDPR, HIPAA) and global participant panel across 60+ countries\n\nWhat UserTesting actually says:\n\n“Global participant panel across 60+ countries\nEnterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)\nAdvanced Ultimate Ultimate+ Advanced”", "source_type": "official", "source_link": "https://www.usertesting.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserTesting", "evidence_quote": "Global participant panel across 60+ countries\nEnterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)\nAdvanced Ultimate Ultimate+ Advanced", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "UserTesting", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "usertesting", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_usertesting_free_research", "category": "Business", "title": "UserTesting: Access.signup", "summary": "UserTesting offers a free trial to preview the Human Insight Platform and free one-way tests for participants", "body": "UserTesting offers a free trial to preview the Human Insight Platform and free one-way tests for participants\n\nWhat UserTesting actually says:\n\n“Can I try UserTesting before I buy? Yes! Sign up to request a trial below if you want to preview the Human Insight Platform before committing to an annual subscription. Or, you can run a test for free now and receive a video of a real person reviewing your website, typically in less than an hour.”", "source_type": "official", "source_link": "https://www.usertesting.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserTesting", "evidence_quote": "Can I try UserTesting before I buy? Yes! Sign up to request a trial below if you want to preview the Human Insight Platform before committing to an annual subscription. Or, you can run a test for free now and receive a video of a real person reviewing your website, typically in less than an hour.", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "UserTesting", "topic": "Access.signup", "applies_to_country": "*", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "usertesting", "topic": [ "access.signup" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_usertesting_education_discount", "category": "Business", "title": "UserTesting: Access.signup", "summary": "UserTesting offers its Education Partner Program allowing qualifying institutions to access the Human Insight Platform for free", "body": "UserTesting offers its Education Partner Program allowing qualifying institutions to access the Human Insight Platform for free\n\nWhat UserTesting actually says:\n\n“Do you offer a discount for universities or students? We offer UserTesting's Education Partner Program that allows qualifying institutions to access the Human Insight Platform platform for free!”", "source_type": "official", "source_link": "https://www.usertesting.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserTesting", "evidence_quote": "Do you offer a discount for universities or students? We offer UserTesting's Education Partner Program that allows qualifying institutions to access the Human Insight Platform platform for free!", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "UserTesting", "topic": "Access.signup", "applies_to_country": "*", "tags": { "lane": "any", "stage": "setting_up", "region": [ "us" ], "platform": "usertesting", "topic": [ "access.signup" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_userinterviews_pricing_pay_as_you_go", "category": "Business", "title": "UserInterviews: Money.pricing", "summary": "UserInterviews Pay As You Go costs $49/session for research hub and $98/session for recruit, paid per session with flexible number of sessions", "body": "UserInterviews Pay As You Go costs $49/session for research hub and $98/session for recruit, paid per session with flexible number of sessions\n\nWhat UserInterviews actually says:\n\n“Pay As You Go\n$49/session\n$98/session\npaid per session\nFlexible number of sessions”", "source_type": "official", "source_link": "https://www.userinterviews.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserInterviews", "evidence_quote": "Pay As You Go\n$49/session\n$98/session\npaid per session\nFlexible number of sessions", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "UserInterviews", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "userinterviews", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_userinterviews_pricing_essential", "category": "Business", "title": "UserInterviews: Money.pricing", "summary": "UserInterviews Essential plan costs $41/session for research hub ($82/session recruit) billed annually with 60 sessions, saving 17% versus pay-as-you-go", "body": "UserInterviews Essential plan costs $41/session for research hub ($82/session recruit) billed annually with 60 sessions, saving 17% versus pay-as-you-go\n\nWhat UserInterviews actually says:\n\n“Essential\n60 sessions\n$41/session\n$82/session\nSave 17%\nbilled annually”", "source_type": "official", "source_link": "https://www.userinterviews.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserInterviews", "evidence_quote": "Essential\n60 sessions\n$41/session\n$82/session\nSave 17%\nbilled annually", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "UserInterviews", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "userinterviews", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_userinterviews_pricing_custom", "category": "Business", "title": "UserInterviews: Money.pricing", "summary": "UserInterviews Custom plan starts at 250 sessions billed annually with best rate guaranteed and negotiable contract terms", "body": "UserInterviews Custom plan starts at 250 sessions billed annually with best rate guaranteed and negotiable contract terms\n\nWhat UserInterviews actually says:\n\n“Custom\nStarts at 250 sessions\nbilled annually\nBest rate guaranteed\nNegotiable contract terms”", "source_type": "official", "source_link": "https://www.userinterviews.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserInterviews", "evidence_quote": "Custom\nStarts at 250 sessions\nbilled annually\nBest rate guaranteed\nNegotiable contract terms", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "UserInterviews", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "userinterviews", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_userinterviews_credits_pricing", "category": "Business", "title": "UserInterviews: Money.pricing", "summary": "UserInterviews offers credits-based subscriptions saving up to 80% on surveys and unmoderated research with flexible subscription credits", "body": "UserInterviews offers credits-based subscriptions saving up to 80% on surveys and unmoderated research with flexible subscription credits\n\nWhat UserInterviews actually says:\n\n“Credits-based subscriptions are here. Save up to 80% on surveys & unmoderated.”", "source_type": "official", "source_link": "https://www.userinterviews.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserInterviews", "evidence_quote": "Credits-based subscriptions are here. Save up to 80% on surveys & unmoderated.", "volatility": "medium", "from_batch": "1100-remote-support-and-chat-tools", "subject": "UserInterviews", "topic": "Money.pricing", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "userinterviews", "topic": [ "money.pricing" ], "explicitness": "any" } }, { "id": "learn_r1100_remote_support_and_chat_tools_userinterviews_panel_size", "category": "Business", "title": "UserInterviews: Access.geo", "summary": "UserInterviews has a panel of 7.5 million participants with rich targeting and screening capabilities", "body": "UserInterviews has a panel of 7.5 million participants with rich targeting and screening capabilities\n\nWhat UserInterviews actually says:\n\n“Access to 7.5 million participants\nRich targeting & screening”", "source_type": "official", "source_link": "https://www.userinterviews.com/", "last_verified": "2026-10-01", "reliability": "STRONG PRACTICE", "source_tier": "A", "source_publisher": "UserInterviews", "evidence_quote": "Access to 7.5 million participants\nRich targeting & screening", "volatility": "low", "from_batch": "1100-remote-support-and-chat-tools", "subject": "UserInterviews", "topic": "Access.geo", "applies_to_country": "*", "tags": { "lane": "any", "stage": "running", "region": [ "us" ], "platform": "userinterviews", "topic": [ "access.geo" ], "explicitness": "any" } } ] }