{
  "batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
  "articles": [
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_transaction_definition",
      "category": "Getting Started",
      "title": "Keen: Transaction definition for tarot/astrology/spiritual readings",
      "summary": "A 'Transaction' on Keen includes any live call, chat, pre-recorded call, or paid mail response that initiates a reading session with a customer.",
      "body": "A 'Transaction' on Keen includes any live call, chat, pre-recorded call, or paid mail response that initiates a reading session with a customer.\n\nWhat Keen actually says:\n\n“\"Transaction\" means any Conversation or pre-recorded call through the Site initiated using your password and User account and any Mail response sent to your Mail account in response to a request for advice, information, entertainment services or other products or services from a User who lists a fee for email responses (each a \"Paid Mail\").”",
      "source_type": "official",
      "source_link": "https://help.keen.com/hc/en-us/articles/360060613353-Keen-User-Agreement",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "A",
      "source_publisher": "Keen",
      "evidence_quote": "\"Transaction\" means any Conversation or pre-recorded call through the Site initiated using your password and User account and any Mail response sent to your Mail account in response to a request for advice, information, entertainment services or other products or services from a User who lists a fee for email responses (each a \"Paid Mail\").",
      "volatility": "medium",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Transaction definition for tarot/astrology/spiritual readings",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "choosing",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "access.id",
          "access.signup"
        ],
        "explicitness": "any"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_platform_fee_us",
      "category": "Getting Started",
      "title": "Keen: Platform fee structure for US customers and advisors",
      "summary": "Keen charges a platform fee of $0.20 per minute for Live Calls and Chats when both customer and advisor are in the United States.",
      "body": "Keen charges a platform fee of $0.20 per minute for Live Calls and Chats when both customer and advisor are in the United States.\n\nWhat Keen actually says:\n\n“\"Keen may charge Users who purchase Services at the then-current per-minute fee (the \"platform fee\") for each Live Call as set forth at twenty (20) cents per minute if you live in the U.S.\" and similarly for Chats.”",
      "source_type": "official",
      "source_link": "https://help.keen.com/hc/en-us/articles/1500000300202-Payment-Policy",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "A",
      "source_publisher": "Keen",
      "evidence_quote": "\"Keen may charge Users who purchase Services at the then-current per-minute fee (the \"platform fee\") for each Live Call as set forth at twenty (20) cents per minute if you live in the U.S.\" and similarly for Chats.",
      "volatility": "medium",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Platform fee structure for US customers and advisors",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "setting_up",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "money.fees",
          "access.id"
        ],
        "explicitness": "any"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_commission_rate",
      "category": "Getting Started",
      "title": "Commission rate retained by Keen from advisor earnings",
      "summary": "Keen retains a commission of 54% of net call/chat/mail fees, while advisors keep 46% of earnings.",
      "body": "Keen retains a commission of 54% of net call/chat/mail fees, while advisors keep 46% of earnings.\n\nWhat Keen actually says:\n\n“\"In addition to the platform fee, Keen shall receive from Users who provide Services a commission equal to fifty-four percent (54%) of the Net Call Fees for all Live Call transactions... Keen shall receive a commission equal to fifty-four percent (54%) of the Net Chat Fees... Keen shall receive a commission equal to fifty-four percent (54%) of the Gross Mail Fees...\"”",
      "source_type": "official",
      "source_link": "https://help.keen.com/hc/en-us/articles/1500000300202-Payment-Policy",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "A",
      "source_publisher": "Keen",
      "evidence_quote": "\"In addition to the platform fee, Keen shall receive from Users who provide Services a commission equal to fifty-four percent (54%) of the Net Call Fees for all Live Call transactions... Keen shall receive a commission equal to fifty-four percent (54%) of the Net Chat Fees... Keen shall receive a commission equal to fifty-four percent (54%) of the Gross Mail Fees...\"",
      "volatility": "medium",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Commission rate retained by Keen from advisor earnings",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "running",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "money.fees",
          "money.pricing"
        ],
        "explicitness": "any"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_min_balance_payout",
      "category": "Getting Started",
      "title": "Keen: Minimum balance requirements for payout to advisors",
      "summary": "Advisors must maintain a minimum balance of $25 to withdraw funds, with a requirement to keep at least $5 in their account at all times.",
      "body": "Advisors must maintain a minimum balance of $25 to withdraw funds, with a requirement to keep at least $5 in their account at all times.\n\nWhat Keen actually says:\n\n“\"Minimum balance to withdraw: $25... Payments are not processed on weekends or U.S. bank holidays... Do I need to keep money in my Keen account? Yes at least $5 must remain in your account at all times.\"”",
      "source_type": "official",
      "source_link": "https://help.keen.com/hc/en-us/articles/360049123094-Advisor-Payments",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "A",
      "source_publisher": "Keen",
      "evidence_quote": "\"Minimum balance to withdraw: $25... Payments are not processed on weekends or U.S. bank holidays... Do I need to keep money in my Keen account? Yes at least $5 must remain in your account at all times.\"",
      "volatility": "medium",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Minimum balance requirements for payout to advisors",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "running",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "money.payout",
          "money.tax"
        ],
        "explicitness": "any"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_id_verification_required",
      "category": "Getting Started",
      "title": "[Unverified - being checked] Keen: Identity verification requirements for account access",
      "summary": "[Unverified - being checked] Keen may verify credit, identity, and background information to allow continued use of the Site or Services.",
      "body": "Keen may verify credit, identity, and background information to allow continued use of the Site or Services.\n\nWhat Keen actually says:\n\n“\"Based on User account use, and other factors identified by Keen in its sole discretion, Keen may verify your credit, identity and/or other background information in order for you to continue using the Site or Services. In such event, you agree to provide Keen with additional information that may be requested...\"”",
      "source_type": "official",
      "source_link": "https://help.keen.com/hc/en-us/articles/360060613353-Keen-User-Agreement",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "A",
      "source_publisher": "Keen",
      "evidence_quote": "\"Based on User account use, and other factors identified by Keen in its sole discretion, Keen may verify your credit, identity and/or other background information in order for you to continue using the Site or Services. In such event, you agree to provide Keen with additional information that may be requested...\"",
      "volatility": "medium",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Identity verification requirements for account access",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "setting_up",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "access.id",
          "safety.harm"
        ],
        "explicitness": "any"
      },
      "verification": {
        "status": "unverified",
        "label": "Unverified - being checked",
        "reasons": [
          "thin_body",
          "source_unverifiable:fetch_failed:budget"
        ],
        "checked_utc": "20261021-123916Z"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_content_rules_minors",
      "category": "Getting Started",
      "title": "Keen: Prohibition against providing services to minors in dangerous situations",
      "summary": "Advisors cannot provide advice on topics involving minors in danger, including domestic violence situations, grooming of minors, or romantic interest in minors.",
      "body": "Advisors cannot provide advice on topics involving minors in danger, including domestic violence situations, grooming of minors, or romantic interest in minors.\n\nWhat Keen actually says:\n\n“\"You will not provide advice on topics or situations involving minors who are in danger, such as domestic violence situations, grooming of minors, or by providing advice to Users who are expressing a romantic interest in minors.\"”",
      "source_type": "official",
      "source_link": "https://help.keen.com/hc/en-us/articles/1500000301221-User-Services-Rules-Policy",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "A",
      "source_publisher": "Keen",
      "evidence_quote": "\"You will not provide advice on topics or situations involving minors who are in danger, such as domestic violence situations, grooming of minors, or by providing advice to Users who are expressing a romantic interest in minors.\"",
      "volatility": "low",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Prohibition against providing services to minors in dangerous situations",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "running",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "rules.content",
          "safety.harm"
        ],
        "explicitness": "any"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_legal_obligation_disclaimer",
      "category": "Getting Started",
      "title": "[Unverified - being checked] Keen: Legal disclaimer regarding professional advice",
      "summary": "[Unverified - being checked] Keen explicitly prohibits advisors from providing professional services requiring licensure (physician, attorney, accountant, financial planner) or legal advice.",
      "body": "Keen explicitly prohibits advisors from providing professional services requiring licensure (physician, attorney, accountant, financial planner) or legal advice.\n\nWhat Keen actually says:\n\n“\"You will not provide any Services which require professional licensure, such as a physician, other health practitioner, attorney, accountant or financial planner, through the Site. You will not offer advice or predictions about legal issues.\"”",
      "source_type": "official",
      "source_link": "https://help.keen.com/hc/en-us/articles/1500000301221-User-Services-Rules-Policy",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "A",
      "source_publisher": "Keen",
      "evidence_quote": "\"You will not provide any Services which require professional licensure, such as a physician, other health practitioner, attorney, accountant or financial planner, through the Site. You will not offer advice or predictions about legal issues.\"",
      "volatility": "low",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Legal disclaimer regarding professional advice",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "running",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "safety.legal",
          "rules.content"
        ],
        "explicitness": "any"
      },
      "verification": {
        "status": "unverified",
        "label": "Unverified - being checked",
        "reasons": [
          "thin_body",
          "source_unverifiable:fetch_failed:budget"
        ],
        "checked_utc": "20261021-123916Z"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_account_age_requirement",
      "category": "Getting Started",
      "title": "[Unverified - being checked] Keen: Minimum age requirement for using the platform",
      "summary": "[Unverified - being checked] Users must be at least 18 years old to use the Site and Services, and cannot provide services to users under 18.",
      "body": "Users must be at least 18 years old to use the Site and Services, and cannot provide services to users under 18.\n\nWhat Keen actually says:\n\n“\"Entry to the Site requires you to be at least 18 years of age or older. You will not offer or provide advice to any User who is under 18 years of age.\"”",
      "source_type": "official",
      "source_link": "https://help.keen.com/hc/en-us/articles/1500000301221-User-Services-Rules-Policy",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "A",
      "source_publisher": "Keen",
      "evidence_quote": "\"Entry to the Site requires you to be at least 18 years of age or older. You will not offer or provide advice to any User who is under 18 years of age.\"",
      "volatility": "low",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Minimum age requirement for using the platform",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "choosing",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "access.signup",
          "safety.legal"
        ],
        "explicitness": "any"
      },
      "verification": {
        "status": "unverified",
        "label": "Unverified - being checked",
        "reasons": [
          "thin_body",
          "source_unverifiable:fetch_failed:budget"
        ],
        "checked_utc": "20261021-123916Z"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_payout_methods_freedom",
      "category": "Getting Started",
      "title": "Keen: Payment method restrictions prohibiting third-party payment services",
      "summary": "Advisors must conduct all for-fee communications only through the Site and cannot circumvent it using third-party payment services.",
      "body": "Advisors must conduct all for-fee communications only through the Site and cannot circumvent it using third-party payment services.\n\nWhat Keen actually says:\n\n“\"You will conduct all for-fee communications that you have with other Users only through the Site, and you will not circumvent or attempt to circumvent the Site using third-party payment services.\"”",
      "source_type": "official",
      "source_link": "https://help.keen.com/hc/en-us/articles/1500000301221-User-Services-Rules-Policy",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "A",
      "source_publisher": "Keen",
      "evidence_quote": "\"You will conduct all for-fee communications that you have with other Users only through the Site, and you will not circumvent or attempt to circumvent the Site using third-party payment services.\"",
      "volatility": "low",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Payment method restrictions prohibiting third-party payment services",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "running",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "money.pricing",
          "ops.shipping"
        ],
        "explicitness": "any"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_anti_abuse_policy_scope",
      "category": "Getting Started",
      "title": "[Unverified - being checked] Keen: Comprehensive abuse and prohibited activities policy",
      "summary": "[Unverified - being checked] Keen prohibits unauthorized use, fraudulent activities, harassment, discrimination, requests for personal contact information, solicitation, spamming, and use of false identities.",
      "body": "Keen prohibits unauthorized use, fraudulent activities, harassment, discrimination, requests for personal contact information, solicitation, spamming, and use of false identities.\n\nWhat Keen actually says:\n\n“\"You will not use the Site for any purpose that is, or depict any content that is, unlawful, fraudulent or contrary to this User Agreement and the policies of Keen... You will not use false identities or impersonate any other person or use a name that you are not authorized to use.\"”",
      "source_type": "official",
      "source_link": "https://help.keen.com/hc/en-us/articles/1500000301221-User-Services-Rules-Policy",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "A",
      "source_publisher": "Keen",
      "evidence_quote": "\"You will not use the Site for any purpose that is, or depict any content that is, unlawful, fraudulent or contrary to this User Agreement and the policies of Keen... You will not use false identities or impersonate any other person or use a name that you are not authorized to use.\"",
      "volatility": "low",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Comprehensive abuse and prohibited activities policy",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "trouble",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "safety.harm",
          "safety.privacy"
        ],
        "explicitness": "any"
      },
      "verification": {
        "status": "unverified",
        "label": "Unverified - being checked",
        "reasons": [
          "thin_body",
          "source_unverifiable:fetch_failed:budget"
        ],
        "checked_utc": "20261021-123916Z"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_kasamba_satisfaction_guarantee",
      "category": "Getting Started",
      "title": "Kasamba: Satisfaction guarantee policy for customer protection",
      "summary": "Kasamba offers a Satisfaction Guarantee providing credits up to $50 for dissatisfied customers to try another advisor.",
      "body": "Kasamba offers a Satisfaction Guarantee providing credits up to $50 for dissatisfied customers to try another advisor.\n\nWhat Kasamba actually says:\n\n“\"Satisfaction Guarantee: Not satisfied? Get up to $50 in credits to try another advisor.\"”",
      "source_type": "research",
      "source_link": "https://www.kasamba.com/how-we-verify-advisors",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "B",
      "source_publisher": "Kasamba",
      "evidence_quote": "\"Satisfaction Guarantee: Not satisfied? Get up to $50 in credits to try another advisor.\"",
      "volatility": "low",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Kasamba",
      "topic": "Satisfaction guarantee policy for customer protection",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "first_month",
        "region": [
          "us"
        ],
        "platform": "kasamba",
        "topic": [
          "money.fees",
          "rules.enforcement"
        ],
        "explicitness": "any"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_verification_rate",
      "category": "Getting Started",
      "title": "[Unverified - being checked] Keen: Advisor verification success rate and selectivity",
      "summary": "[Unverified - being checked] Less than 5% of Keen/Kasamba applicants successfully become verified advisors through the multi-step verification process.",
      "body": "Less than 5% of Keen/Kasamba applicants successfully become verified advisors through the multi-step verification process.\n\nWhat Kasamba actually says:\n\n“\"Less than 5% of applicants become Kasamba advisors. This selective process ensures you connect with genuine professionals who meet our highest standards for excellence, empathy, and ethical conduct.\"”",
      "source_type": "research",
      "source_link": "https://www.kasamba.com/how-we-verify-advisors",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "B",
      "source_publisher": "Kasamba",
      "evidence_quote": "\"Less than 5% of applicants become Kasamba advisors. This selective process ensures you connect with genuine professionals who meet our highest standards for excellence, empathy, and ethical conduct.\"",
      "volatility": "low",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Advisor verification success rate and selectivity",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "choosing",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "access.id",
          "safety.legal"
        ],
        "explicitness": "any"
      },
      "verification": {
        "status": "unverified",
        "label": "Unverified - being checked",
        "reasons": [
          "legal_fetch_over_cap"
        ],
        "checked_utc": "20261021-123916Z"
      }
    },
    {
      "id": "learn_r1178_tarot_astrology_and_spiritual_readings_what_it_is_keen_satisfaction_guarantee",
      "category": "Getting Started",
      "title": "Keen: Satisfaction guarantee policy for customer protection",
      "summary": "Keen offers a Satisfaction Guarantee providing credits up to $50 for dissatisfied customers to try another advisor.",
      "body": "Keen offers a Satisfaction Guarantee providing credits up to $50 for dissatisfied customers to try another advisor.\n\nWhat Kasamba actually says:\n\n“\"Satisfaction Guarantee: Not satisfied? Get up to $50 in credits to try another advisor.\"”",
      "source_type": "research",
      "source_link": "https://www.kasamba.com",
      "last_verified": "2026-10-04",
      "reliability": "STRONG PRACTICE",
      "source_tier": "B",
      "source_publisher": "Kasamba",
      "evidence_quote": "\"Satisfaction Guarantee: Not satisfied? Get up to $50 in credits to try another advisor.\"",
      "volatility": "low",
      "from_batch": "1178-tarot-astrology-and-spiritual-readings-what-it-is",
      "subject": "Keen",
      "topic": "Satisfaction guarantee policy for customer protection",
      "applies_to_country": "*",
      "tags": {
        "lane": "any",
        "stage": "first_month",
        "region": [
          "us"
        ],
        "platform": "keen",
        "topic": [
          "money.fees",
          "rules.enforcement"
        ],
        "explicitness": "any"
      }
    }
  ]
}