{
  "batch": "1920-customer-service-representative-platforms",
  "articles": [
    {
      "id": "learn_r1920_customer_service_representative_platforms_customer_service_representative_occupation_overview",
      "category": "Business",
      "title": "Customer Service Representative occupation: occupational definition and requirements",
      "summary": "Customer Service Representatives provide customer assistance through telephone or in-person interactions, handling inquiries about products and services while resolving complaints.",
      "body": "Customer Service Representatives provide customer assistance through telephone or in-person interactions, handling inquiries about products and services while resolving complaints.\n\nWhat O*NET OnLine (U.S. Department of Labor) actually says:\n\n“Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.”",
      "source_type": "official",
      "source_link": "https://www.onetonline.org/link/summary/43-4051.00",
      "last_verified": "2026-10-08",
      "reliability": "STRONG PRACTICE",
      "source_tier": "A",
      "source_publisher": "O*NET OnLine (U.S. Department of Labor)",
      "evidence_quote": "Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.",
      "volatility": "medium",
      "from_batch": "1920-customer-service-representative-platforms",
      "subject": "Customer Service Representative occupation",
      "topic": "occupational definition and requirements",
      "applies_to_country": "us",
      "tags": {
        "lane": "any",
        "stage": "first_month",
        "region": [
          "us"
        ],
        "platform": "any",
        "topic": [
          "access.signup"
        ],
        "explicitness": "any"
      }
    }
  ]
}